Digital Marketing Trends

2019 Digital Marketing Trends (Links to an external site.)Links to an external site.

Kerry Hale  | Business 2 Community

There’s no question, the digital marketing revolution is here — and it’s moving quickly. But with new technologies emerging every day, and digital advertising techniques changing in real time, it’s no longer enough just to keep pace. Staying ahead of the curve requires looking forward to what’s coming next and then taking the right steps to get your business where it needs to be.

Getting – and Remaining – Ahead of the Game
Following are six important developments that are sure to impact the world of digital marketing in 2019.

1. The World Is Quickly Turning to Virtual and Augmented Realities. Remember the hysteria around Pokémon Go a few years ago? People of every age walked into cars and slammed into one another on the street as they immersed themselves in this new and exciting reality. Gaming may be how the masses interpret and understand augmented and virtual realities (AR and VR), but there’s also tremendous opportunity for brands to use these technologies to improve the customer experience.

IKEA has been experimenting with VR gaming technology since 2016 when the well-known furniture brand announced the Virtual Reality Kitchen, IKEA VR Experience—a shopping app designed to let customers’ try out different IKEA solutions before buying them. Users can experience the look and feel of a customized kitchen, for instance, with just a click, moving about the space easily while testing different finish or cabinet solutions.

More recently, Nickelodeon entered the VR and AR landscapes by adding an AR mode to its mobile app and launching SlimeZone, “its first multiplayer, social VR experience.” The children’s channel hopes that these new high-tech additions will “keep kids on board in the face of distractions elsewhere.”

In 2019, we’ll likely see more brands take bold steps such as these to revisit VR and AR in ways that add value to consumer experiences.

2. Voice Is Becoming the Ultimate Search-Marketing Tool. ComScore estimates that, by 2020, half of all search queries will be voice-based — a prediction that’s causing shrewd brand marketers to sit up and take notice. Voice recognition technology is only expected to grow bigger and better, and consumers are welcoming the convenience of intelligent voice search with open arms.

To get in front of this trend, think about the differences between text and voice search. More specifically, consider what your customers might speak, rather than type when making an inquiry. It also makes sense to start writing in a more conversational tone to develop content that better aligns with voice search. Finally, if you haven’t done so already, optimize your site for mobile — like, yesterday.

For now, the majority of voice search usage is based on utility — people use it most when their hands are full or when they’re driving. But as word accuracy rates improve over the next year, and consumers become more accustomed to having their needs met, expect to see brands competing on yet another platform, as they struggle to understand how to be found in voice searches.

3. AI-Powered Solutions Are Everywhere — From Small Businesses to Large Enterprises. If 2018 is the year brands started to experiment with artificial intelligence (AI) and machine learning (ML) applications, 2019 will be the year they get it right. From chatbots to robotic process automation, the value of improved efficiency, increased productivity and higher customer satisfaction is becoming clear.

In 2019, AI-powered technologies will take customer-centric marketing to a new level. Huge differentiators, expect better trend analysis, enhanced customer profiling, and even more sophisticated personalization strategies.

“Marketers should look to how they can use AI as a way to understand what content a potential customer is consuming, whether it is marketing generated content, support or technical documents or user generated, which will allow for more personalized customer experience and high customer satisfaction,” says Lisa Matherly, VP of Content Marketing at McAfee.

As you start to dig into the data you collect and store, deploying smart AI-powered applications will help you reach targeted audiences with precision, increasing efficiencies and paving the way for extraordinary customer experiences.

Digital workflow will become easier too, as simple-to-deploy AI-powered solutions are made available to more businesses looking to maximize the technology. For instance, media agencies can optimize paid advertising campaigns for their clients by using smart algorithms to analyze the performance of campaigns in motion. With automated A/B testing and algorithms that update themselves in real time, necessary improvements can be made on the fly to increase marketing ROI.

At the enterprise level, software-as-a-service companies provide AI-driven automation and workflow solutions that dramatically improve digital operations across healthcare, banking, insurance, and more.

4. Video Views Lead Internet Traffic. Video is eating the web — a phenomenon we recognized years ago when the Washington Post predicted that video would account for 80 percent of all Internet traffic by 2019. That makes sense, because the average attention span is short, and most people would rather watch a video than read a blog post.

Realizing this, brands enthusiastically publish video from live events and behind-the-scenes moments. They create video tips and tricks and anything else they can scrape together in a pithy two-or three-minute piece. Yet, video marketing only succeeds if it delivers what consumers want, when and how they want it.

Done well, video marketing produces amazing results. According to HubSpot, simply adding a video to an email boosts click-through rate by a staggering 200–300 percent, and putting one on a landing page increases conversion rate by 80 percent.

Next year, live video feeds will continue to explode, but the real differentiator going forward will be originality. Interactive video and imaginative video marketing that encourages user engagement will quickly outpace video for the sake of moving pictures. Consumers become bored quickly — brands that use video to engage and excite users will win.

5. The Onslaught of Native Advertising Is Pushing Marketing to Be More Creative. Today’s consumers are resistant to advertising, and the sudden increase of ad blockers has made it increasingly difficult for marketers to send out their messages.

If companies want to reach new consumers in 2019, they’ll have to work on making their advertisements blend more naturally into content.

Native ads provide a much-needed break from in-your-face techniques like banner ads. However, as brands work desperately to become less annoying, they’ve successfully blurred the lines between native and traditional ads.

“It can be difficult to know if that article you are looking at on Mashable is a real article or a sponsored native one,” says Bernard May, CEO, National Positions. In the future, “Platforms may run into a situation where customers might request a clearer differentiation between various types of content … pushing marketing to be more creative, less disruptive, and a bigger part of the conversation.”

Despite consumers growing wiser, native ads are becoming an essential component of the marketing mix for several major brands, including Airbnb, Lexus, and Visa, says Nedelina Payaneva, digital marketing specialist at Asian Absolute.

In the coming years, Pavaneva believes businesses will leverage native ad strategy through social media like Instagram Stories, showing content that users hardly recognize (or mind) as ads.

6. Programmatic Advertising Is Going Mainstream. In 2018, we’re seeing the growth of programmatic advertising. The technology that was once reserved only for media-buying is on fire and predicted to account for two-thirds of the world’s digital display advertising by 2019. Buyers and sellers are investing heavily in automated ad buying — and they will continue to do so.

Digital display is well on its way to becoming 100 percent programmatic. But what’s really interesting is how traditional media is following suit. You can expect to see this shift from programmatic to traditional media begin to take shape in 2019.

Wrapping It Up
The future of digital marketing is bright. With virtual and augmented realities inspiring new engagement, and marketers tapping into greater creativity, brands will find it easier to be authentic and responsive to their customers’ needs.

As businesses become more familiar with artificial intelligence and machine learning capabilities, they will deliver better, more sophisticated, more personalized experiences. With access to more data, better insights, and new opportunities, the future will leave no smart businesses behind.

The Top 7 Digital Marketing Predictions for 2018/2019

Gordon Donnelly | Business 2 Community

1. We’ll see the rise of 360-degree video/virtual reality campaigns
If you checked out our post on the best video editing software for beginners, you might remember reading a lot of about 360-degree video. That’s because nearly all the top pieces of video editing software now offer 360-degree video support—a development that occurred in the last year or so—giving marketers, amateurs, and surfer bros alike the ability to get radical:

If, you’re skeptical about the benefits of virtual reality (VR), and worried that too much virtual immersion could devolve into a never-leave-the-house-type situation, a quick scan of some of 360-degree content around the web might put your mind at ease. Ex-military men and women afflicted with PTSD are using virtual reality to reclaim their lives; those afraid of flying are therapeutically exposing themselves to take-offs and other in-flight experiences; this dude climbed a tree—think of the marketing possibilities! The best video marketers will leverage VR to seamlessly evoke the feeling—be it joy, comfort, whatever—they want their customers to associate with the purchase and use of their product. Sound more effective than a text ad? We think so too!  

We still might be a few years away from widespread, effective use of VR in marketing; but innovators will get the ball rolling this year.

2. The potential of chatbots will finally be realized
While lead generation still gets the glory, customer support brings home the days-simmered bacon. Nurture doesn’t stop once your prospects pass through the funnel. Do you know much easier it is to sell to an existing, happy customer, than to a new prospect? 14 times easier.

The chatbot was in bold atop most marketers’ “2017 predictions” lists, but it proved more a shy debutante than an all-out party-crasher. This year, companies are expected to put more effort than ever into testing and implementing artificial intelligence (AI) technologies. The global chatbot market is predicted to grow substantially year-over-year—one report has it reaching $1.23 billion by 2025 (a compounded annual growth rate of 24.3%). And an Oracle survey found that 80% of chief marketing officers, chief strategy officers, senior marketers, and senior sales executives already use chatbots, or plan to use them by 2020. Put simply, the customer service revolution is already in motion.

Given improvements in AI technology, the growing understanding of the importance of customer support, and the anticipated market trajectory, we predict chatbots are going to have a huge year in 2018.

3. Brands will allocate more budget than ever to influencer marketing

Notice that 90% increase in “influencer marketing” related queries from 2013 to 2016? Well, that number more than doubled in the past year.

Influencer marketing is quickly establishing itself as one of the most effective ways to increase brand exposure and credibility. It allows brands to skip countless hours of targeting and nurturing, and has become a more time-effective (and often cost-effective) way to reach new potential customers. The majority of marketers rate influencer marketing among their most cost-effective channels; ditto, among their fastest-growing channels for online customer acquisition. Look for more brands to get in on the act in 2018.

4. SEOs will finally be forced to take voice search seriously
I was riding alongside my sister’s boyfriend, John, on the way to Christmas Eve this past week, when The Cranberries’ “Zombie” came on the radio. John wondered aloud whether the song was released in the 90s (it was), and, pulling out his android, asked Google Assistant. That’s the wonderful thing about voice search. You no longer have to keep your Zombie-related queries IN YO’ HEADDD.

For real though: not convinced voice search is a trend worth paying attention to? Take a look at the number of articles published in the past year about “how to optimize for featured snippets”:

Up 178% from 2016! The biggest reason for the influx? Systems like Google Home and Google Assistant get their information primarily from featured snippets. They even cite the name of the site that answered the query. Have you heard that ridiculous stat that by 2019, video will account for more than 80% of all video traffic? Well, ComScore predicts that by 2020, 50% of all searches will be voice searches. 50% of all searches. If that number comes anywhere close to fruition, the SEO community is in for some serious voice search optimization in the next year plus.

5. Digital advertising will continue its pace to supplant traditional advertising
Data shows that consumers continue to spend less time with their television sets, and more time with their devices. Gone are the days of getting home from work and settling in for 2 hours of Seinfeld reruns. We now have more power than ever to personalize our viewing experience. Evidently, it’s power we intend to wield.

That’s great news for digital marketers. 49% of organizations do not yet have a clearly defined digital marketing strategy. About the same amount of small-to-medium-sized businesses have just a basic understanding of SEO. 60% of consumers still don’t even know a PPC ad when they see one. What does all this amount to? A digital landscape that’s ripe for cultivation, and a whole bunch of budget heading there in the near future.

6. Gated content will get all liberated

It’s a bit dramatic to say that the digital marketing world does whatever HubSpot does; but hey, they run a tight ship over there. To say nothing of the experiments! One very interesting experiment this year tested the effects of un-gating content to see how SEO and conversions would be impacted. Their method was to convert gated PDF pages into HTML pages, optimize the HTML content to convert, then re-gate the pages just when the content was (supposed to be) getting good—a la, “click to read more,” and such.

What HubSpot found was an increase in organic traffic exclusively for the already-highly-visible (in the SERP) PDF pages. Other pages, however, experienced negligible impact; and conversion rates more or less plummeted across the board.

Still, such an experiment opens the door for all kinds of experimenting with un-gating and partially-gating content; and with the potentially exponential return on SEO, we anticipate more brands will get in the game.

7. The ad revenue gap between Facebook and Instagram will shrink
While Instagram’s ad revenue still lags behind Facebook’s by quite a bit, you should fully expect that gap to shrink in 2018. 20% of Facebook’s total mobile ad revenue this year came from Instagram, an increase from 8.4% in 2016. And while that number says a lot, take a look at Instagram’s user growth rate in the past year plus:

Not only did the platform double its number of monthly users in the past two years—hitting 800 million this September—but from March 2016 to March 2017, its advertiser base grew by 500%. Expect that number to continue to rise astronomically as marketers realize how much money they’re leaving on the table by excluding the platform from their marketing budget. Ultimately, as Instagram’s number of advertisers catches up to its number of monthly actively users, clicks and impressions won’t be so cheap/easy to come by; but until then, the race is on.

Concluding Thoughts
We put this list together in the hopes that it would help you try to anticipate the year to come in marketing, and plan accordingly. Of course, no prediction is guaranteed to come to fruition. Take a look back, find a trend or two you strongly believe in, and get optimizing!

Developing a Digital Marketing Strategy

Developing a Digital Marketing Strategy

Introduction to Week 10

Welcome to the last week of this course!

It is time to put everything together. This week, you will encounter a variety of slightly different approaches to developing a digital marketing plan. However, all the approaches share common elements.

Chapter 10 introduces a digital marketing strategy and planning process to maximize the chances that your campaign will be a success. After studying the chapter this week, you will able to:

  1. Explain and implement the 3i principles
  2. Describe how to gather essential information on the most important elements of the campaign: the market, your competitors, and your audience
  3. Define and segment your target audience
  4. Identify the exact objectives for your specific business plan
  5. Describe which digital tools to use for every type of business plan
  6. Explain how to separate your budget and identify the most useful resources to spend money on
  7. Manage and monitor your campaign with the suitable digital tools for the entire iterative process
  8. Details the benefits of monitoring and analysis
  9. Describe the importance of calculating ROI
  10. Explain the importance of keeping the iterative process in motion

Good luck and have fun!  Please keep in touch, especially when you become the next digital marketing superstar!

The Complete Guide to Creating a Digital Marketing Strategy That Works 

By Elissa Hudson | HubSpot

In short: Your digital marketing strategy is the series of actions that are going to help you achieve your goal(s) using online marketing. The term ‘strategy’ might seem intimidating, but building an effective digital strategy doesn’t need to be difficult.

In simple terms, a strategy is just a plan of action to achieve a desired goal, or multiple goals. For example, your overarching goal might be to generate 25% more leads via your website this year than you drove last year.

What is Digital Strategy?

In an ever-changing digital landscape, success in business can often depend on what you do (or don’t do) in terms of marketing your company online.

From SEO to content marketing and analytics, it can be overwhelming figuring out where to start — and, more importantly, what’s going to have the biggest impact on your business. To be effective at digital marketing, you’ll need a strategy.

Now depending on the scale of your business, your digital marketing strategy might involve multiple goals and a lot of moving parts, but coming back to this simple way of thinking about strategy can help you stay focused on meeting those objectives.

Despite our simplification of the term ‘strategy’, there’s no doubt it can be difficult to get started actually building one. So, we’ve put together a series of seven building blocks to help you create an effective digital marketing strategy and set your business up for online success.

What is a Digital Marketing Campaign?

It’s easy to confuse your digital strategy with your digital marketing campaigns, but here’s how to distinguish the two.

As we’ve already outlined, your digital strategy is the series of actions you take to help you achieve your overarching marketing goal. Your digital marketing campaigns are the building blocks or actions within your strategy that move you towards meeting that goal.

For example, you might decide to run a campaign sharing some of your best performing gated content on Twitter to generate more leads through that channel. That campaign is part of your strategy to generate more leads.

It’s important to note that even if a campaign runs over the course of a couple of years, it doesn’t make it a strategy — it’s still a tactic that sits alongside other campaigns to form your strategy.

Now we’ve got to grips with the basics of digital strategy and digital marketing campaigns, let’s dig into how to build your strategy.

How to Build a Comprehensive Digital Strategy

1) Build your buyer personas.

For any marketing strategy — offline or online — you need to know who you’re marketing to. The best digital marketing strategies are built upon detailed buyer personas, and your first step is to create them. (Need help? Start here with our free buyer persona kit.)

Buyer personas represent your ideal customer(s) and can be created by researching, surveying, and interviewing your business’s target audience. It’s important to note that this information should be based upon real data wherever possible, as making assumptions about your audience can cause your marketing strategy to take the wrong direction.

To get a rounded picture of your persona, your research pool should include a mixture of customers, prospects, and people outside your contacts database who align with your target audience.

But what kind of information should you gather for your own buyer persona(s) to inform your digital marketing strategy? That depends on your businesses, and is likely to vary depending on whether you’re B2B or B2C, or whether your product is high cost or low cost. Here are some starting points, but you’ll want to switch them up depending on your particular business.

Quantitative (or Demographic) Information

  • Location. You can use web analytics tools like Google Analytics to easily identify what location your website traffic is coming from.
  • Age. Depending on your business, this may or may not be relevant. It’s best to gather this data by identifying trends in your existing prospect and customer database.
  • Income. It’s best to gather sensitive information like personal income in persona research interviews, as people might be unwilling to share it via online forms.
  • Job Title. This is something you can get a rough idea of from your existing customer base, and is most relevant for B2B companies.

Qualitative (or Psychographic) Information

  • Goals. Depending on the need your product or service was created to serve, you might already have a good idea of what goals your persona is looking to achieve. However, it’s best to cement your assumptions by speaking to customers, salespeople and customer service representatives.
  • Challenges. Again, speak to customers, salespeople and customer service representatives to get an idea of the common problems your audience faces.
  • Hobbies and interests. Speak to customers and people who align with your target audience. If you’re a fashion brand, for example, it’s helpful to know if large segments of your audience are also into fitness and wellbeing, as that can help inform your future content creation and partnerships.
  • Priorities. Speak to customers and people who align with your target audience to find out what’s most important to them in relation to your business. For example, if you’re a B2B software company, knowing that your audience values customer support over a competitive price point is very valuable information.

Take this information and create one or more rounded personas like HubSpot’s Marketing Mary, and ensure they’re at the core of your digital marketing strategy. If you need more detail, check out this comprehensive buyer persona guide with templates.

2) Identify your goals & the digital marketing tools you’ll need.

As a marketer, your goals should always be tied back to the fundamental goals of the business. For example, if your business’s goal is to increase online revenue by 20%, your goal as a marketer might be to generate 50% more leads via the website than you did last year to contribute towards that success.

Whatever your overarching goal is, you need to know how to measure it, and more importantly, actually be able to measure it (i.e., have the right digital marketing tools in place to do so). How you measure the effectiveness of your digital strategy will be different for each business and dependent on your goal(s), but it’s vital to ensure you’re able to do so, as it’s these metrics which will help you adjust your strategy in the future.

(HubSpot Customers: Reporting in HubSpot brings all of your marketing and sales data into one place so you can quickly determine what works and what doesn’t. Learn more here.)

3) Evaluate your existing digital marketing channels and assets.

When considering your available digital marketing channels or assets to incorporate into your strategy, it’s helpful to first consider the bigger picture to avoid getting overwhelmed. The owned, earned and paid media framework helps to categorize the digital ‘vehicles’, assets or channels that you’re already using.

Owned Media

This refers to the digital assets literally owned by you. Whether that’s your website, social media profiles, blog content, or imagery, owned channels are the things your business has complete control over.

Earned Media

Quite simply, earned media refers to the exposure you’ve earned through word-of-mouth. Whether that’s content you’ve distributed on other websites (e.g., guest posts), PR work you’ve been doing, or the customer experience you’ve delivered, earned media is the recognition you receive as a result. You can earn media by getting press mentions, positive reviews, and by other people sharing your content on social media, etc.

Paid Media

Paid media is very self-explanatory and refers to any vehicle or channel that you spend money on to catch the attention of your buyer personas. This includes things like Google AdWords, paid social media posts, native advertising (like sponsored posts on other websites), and any other vehicle which you directly pay for in exchange for visibility.

Gather what you have, and categorize each vehicle or asset in a spreadsheet so you have a clear picture of your existing owned, earned, and paid media.

Your digital marketing strategy might incorporate elements of all three channels, all working together to help you reach your goal. For example, you might have an owned piece of content on a landing page on your website that’s been created to help you generate leads. To amplify the amount of leads that content generates, you might have made a real effort to make it shareable, meaning others are distributing it via their personal social media profiles, increasing traffic to the landing page. This is the earned media component. To support the content’s success, you might have posted about the content to your Facebook page and have paid to have it seen by more people in your target audience.

That’s exactly how the three can work together to help you meet your goal. Of course, it’s not compulsory to use all three. If your owned and earned media is very successful, you might not need to invest in paid. It’s all about evaluating the best solution to meet your goal, and then incorporating the channels that work best for your business into your digital marketing strategy.

Now you know what’s already being used, you can start to think about what to keep and what to cut.

4) Audit and plan your owned media.

At the heart of digital marketing is your owned media, which pretty much always takes the form of content. Everything your brand says is your content, whether that’s your ‘About Us’ page, your product descriptions, blog posts, ebooks, infographics, social media posts — it’s all considered content. Content helps convert your website visitors into leads and customers, and helps to raise your brand’s profile online. Whatever your goal, you’re going to need to use owned content to form your digital marketing strategy.

To build your digital marketing strategy, you need to decide what content is going to help you reach your goals. If your goal is to generate 50% more leads via the website than you did last year, it’s unlikely that your ‘About Us’ page is going to be included in your strategy (unless that page has been a lead generation machine in the past!)

In fact, it’s much more likely than an ebook that’s hidden behind a form on your website drives far more leads, and as a result is probably something you want to do more of.

Here’s a brief process to follow to work out what owned content you need to meet your digital marketing goals:

Audit your existing content

Make a list of your existing owned content and rank each item according to what has previously performed best in relation to your current goals. If your goal is lead generation, rank them according to which generated the most leads in the last year. That might be a particular blog post, an ebook, or even a specific page on your website that’s converting well.

The idea here is to figure out what’s currently working, and what’s not, so that you can set yourself up for future success.

Identify gaps in your existing content

Based on your buyer personas, identify any gaps in the content you have. If you’re a math tutoring company and have discovered in your audience research that one of your persona’s biggest challenges is finding interesting ways to study, but you don’t have any content that speaks to that concern, then you might look to create some.

By looking at your content audit, you might discover that ebooks hosted on a certain type of landing page convert really well for you (much better than webinars, for example). In the case of this math tutoring company, you might make the decision to add an ebook about ‘how to make studying more interesting’ to your content creation plans.

Create a content creation plan

Based on your findings and the gaps you’ve identified, make a content creation plan outlining the content that’s needed to help you hit your goals. This should include:

  • Title
  • Format
  • Goal
  • Promotional channels
  • Why you’re creating it (e.g., ‘Marketing Mary struggles to find time to plan her blog content, so we’re creating a template editorial calendar’)
  • Priority level (to help you decide what’s going to give you the most ‘bang’ for your buck)

This can be a simple spreadsheet, and should also include budget information if you’re planning to outsource the content creation, or a time estimate if you’re producing it yourself.

5) Audit and plan your earned media.

Evaluating your previous earned media against your current goals can help you get an idea of where to focus your time. Look at where your traffic and leads are coming from (if that’s your goal) and rank each earned media source from most effective to least effective.

You can get this information from tools like Google Analytics, or in HubSpot’s Sources Reports if you’re a customer.

You might find that a particular article you contributed to the industry press drove a lot of qualified traffic to your website, which in turn converted really well. Or you might discover that LinkedIn is where you see most people sharing your content, which in turn drives a lot of traffic. The idea here is to build up a picture of what earned media will help you reach your goals, and what won’t, based on historic data. However, if there’s something new you want to try, don’t rule that out just because it’s not yet tried and tested.

6) Audit and plan your paid media.

This process involves much of the same process: You need to evaluate your existing paid media across each platform (e.g., Google AdWords, Facebook, Twitter, etc.) to figure out what’s likely to help you meet your current goals.

If you’ve been spending a lot of money on AdWords and haven’t seen the results you’d hoped for, maybe it’s time to refine your approach, or scrap it altogether and focus on another platform that seems to be yielding better results. (Check out this free AdWords guide for more on how to leverage it for business

By the end of the process, you should have a clear idea of which paid media platforms you want to continue using, and which (if any) you’d like to scrap.

7) Bring it all together.

You’ve done the planning and the research, and you now have a solid vision of the elements that are going to make up your digital marketing strategy. Here’s what you should have so far:

  1. Clear profile of your buyer persona(s)
  2. One or more marketing-specific goals
  3. A spreadsheet of your existing owned, earned and paid media
  4. An audit of your existing owned, earned and paid media
  5. An owned content creation plan or wish list

Now, it’s time to bring all of this together to form a solid strategy document. Let’s revisit what ‘digital strategy’ means — ‘the series of actions that are going to help you achieve your goal(s) using online marketing’.

By that definition, your strategy document should map out the series of actions you’re going to take to achieve your goals based on your research to this point. An Excel sheet is probably the best format. For the sake of consistency, you’ll probably find it easiest to map out according to the owned, earned and paid media framework we’ve used so far.

You’ll also need to map out your strategy for an extended period of time (usually 12 months or longer, depending on how your business is set up) so it’s helpful to overlay when you’ll be executing each action. For example:

  • In January, you might start a blog which will be continually updated once a week for the entire year.
  • In March, you might launch a new ebook accompanied by paid promotion.
  • In July, you might be preparing for your biggest business month.
  • In September, you might plan to focus on earned media in the form of PR to drive additional traffic during the run-up.

By taking this approach, you’re also creating a structured timeline for your activity which will help communicate your plans to your colleagues — and help keep you sane!

Your strategy document will be very individual to your business, which is why it’s almost impossible for us to create a one-size-fits-all digital marketing strategy template. Remember that the purpose of your strategy document is to map out the actions you’re going to take to achieve your goal over a period of time — as long as it communicates that, then you’ve nailed the basics of creating a digital strategy.

How to Write a Marketing Plan: A Comprehensive Guide

Sarah Brady l Vital

Preparation is key. Abraham Lincoln once said, “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.”  Whether you are chopping down a tree or executing an integrated marketing plan, the steps you take ahead of time to lay out your plan and ensure you have all of the proper (and optimized) tools, are crucial to your marketing success.

Your marketing department might encompass digital marketing, print advertisement, paid search, website optimization, visual identity/branding, event marketing, etc. As a digital marketing agency, this marketing plan discussion will focus mostly on the digital marketing aspect, but the strategies and concepts in this post can be expanded to encompass your entire marketing department. For today’s marketers, creating an integrated marketing plan that includes social media marketing, content marketing, email marketing and SEO — all tenets of a strong digital marketing, or inbound marketing strategy — is necessary in order to attract and convert buyers in a digital age.

Maybe you work for a large corporation and have been tasked with developing next year’s marketing plan, or perhaps you are launching a new start-up and need to craft a plan from scratch. Maybe it’s been 20 years since you graduated from business school or wrote your last marketing plan, and realize that times have changed a bit. Whatever the case, the steps you take today to create a functional and straight forward marketing plan will lay the foundation for your year ahead, helping you to get results that are measurable and quantifiable.

But before we dive in, let’s take a quick look at an overview of how the marketing plan should be structured.

How to Structure Your Marketing Plan

List your Goals First

While developing goals may not be the first step you actually take when forming your marketing plan, listing them first on your final marketing plan document sets the stage for everything to come.

Explain Your Research

Research will be the foundation of your marketing plan and should include:

  1. Competitive Analysis
  2. SWOT Analysis – This is an analysis of your company’s strengths, weaknesses, opportunities and threats, standard to any business or marketing plan
  3. Understanding Your Buyer Personas – This will include the demographics of the buyers you are targeting as well as include any personas you want to avoid.
  4. Learning Your Buyers’ Buying Cycle – Understanding how, when, where and why your target market buys is key to converting leads.

Explain Your Strategy

Once you have a clear grip on the landscape and understand your buyers, it’s time to explain the strategy. This phase includes:

  1. Defining Your Goals
  2. Knowing Your USP (unique selling proposition)
  3. Ensuring You Have a Strong Brand
  4. Making Sure You Have an Optimized Website
  5. Creating Kick-Ass Content
  6. Defining Your Distribution Channels (email, social, etc.)
  7. Having an SEO Strategy

Define KPIs and Measurement Methods

After all the heavy lifting is complete, your strategy is in place and you have begun pulling together and implementing your tactical plans, it’s time to measure. In fact, even before you have implemented your strategy you should be measuring to establish your baseline. What have you done in the past and what were the results? How can those strategies shift to improve ROI? Measurement should be done before, during and after — throughout the year, on a monthly or even weekly basis — to ensure your plans are showing positive results and to shift them if they’re not.

List Overarching Strategy and Tactical Plans

Having tactical plans and calendars gives life to your ideas and strategy. Try focusing on 4 or 5 main tactics for the year and create execution plans around these tactics. Keep in mind that your tactics may or may not be the same as your goals. If your goals are high-level, i.e. to increase traffic by 50%, then your tactic would drill down more on how to get that result — and be as the name implies, more tactical.

It’s a Guide, Not a Bible

Nobody can predict the future, which is why it is vital to remember that your marketing plan should be a living, working document. This is not a style book, a brand handbook or a book on company policy. A marketing plan should be a reference that is used throughout the year, is malleable to a certain extent and is shared with all stakeholders and contributing members of the team. Transparency is important when developing and finalizing the plan. By getting feedback from all departments and being clear on goals, your marketing plan is more likely to be of value and to be seen as a successful tool.

A marketing plan left to collect dust is useless. What’s not useless is a fluid marketing plan that allows for change and is looked upon as a guide, not as a bible.

Do Your Research

A common mistake that many make is starting on the tactical plan before they have ironed out the strategic plan. In order to formulate a strategic plan, you need to do research.
If you don’t know who you are, what you’re selling or who you’re selling to, you’re going to have a pretty hard time convincing people to buy your product or service, never mind figuring out what tactical initiatives you should be working on. So, if you haven’t already, do your homework. Start with researching your competitors and audience; examine your customers’ buying habits; and do a SWOT analysis (more on that in a bit). These steps will help you lay a sturdy foundation for your tactical plans and allow you to develop reasonable expectations and goals.

Feel Out the Competition

In order to determine the likelihood of success and define your marketing strategy, you need to understand the competition. Researching your competition first will also help you through your next step of creating a SWOT analysis.

In the new world of inbound marketing there are a handful of strategies that are paramount. These strategies can also be useful when researching competitors. Using email and social media, and surveying the content landscape, will give you an immense amount of knowledge about your competition. Here are some quick tips on understanding who you’re up against:

  • Subscribe to your competitors’ (or those you perceive to be your competitors) email lists.
  • Follow your competitors on Twitter, Facebook, LinkedIn, Instagram… any social site you can find them on.
  • Examine what content your competitors are creating — who it is aimed at, how often is it produced, who is writing it, what the content topics are, etc. MOZ recommends using Wordle to get a pulse on the competition and keep your data organized.

For more on why these tactics are important, how to implement them and what data you can glean from them, read Competitor Research in an Inbound Marketing World.

Perform a SWOT Analysis

Standard to any business or marketing plan is the SWOT analysis. The SWOT analysis should help you clearly define your strengths, weaknesses, opportunities and threats so that you can develop goals and objectives that are on point and tied to your overall mission. The SWOT analysis will also enable you to understand what differentiates you from your competition and how you should position yourself in the market. It will also help in developing your messaging and your unique selling proposition. Brutal honesty is imperative to a truly insightful SWOT. Use bullets and aim for 4–5 in each section. Limiting your lists will help you to focus on the most critical points and help retain focus.

In addition to completing a SWOT for your overall marketing plan, it is often helpful to do a SWOT analysis for the different segments within your marketing plan. For example, as we will discuss further down in this piece, content marketing, social media and SEO will all be important parts of your overall inbound marketing plan and would benefit from SWOTs of their own.

Create Your Buyer Personas

The days of outbound marketing have come and gone. No longer are we looking at audiences en masse. Instead, inbound marketers are honing in on the segments of those audiences that they want to target. This is a crucial step in developing an inbound marketing plan.

Creating buyer personas, in order to understand your target market, will let you see who you are marketing to, what their pain points are, where they live online and a number of other demographic traits. This information will help you to personalize your marketing materials so they are targeted and highly relevant to your audience segments.

Read How to Avoid 4 Buyer Persona Mistakes  for advice and a free template on developing your personas. You may need to do research in order to completely develop your personas, but before you dive into that endeavor, check out 9 Questions You Need to Ask When Developing Buyer Personas. You may find you already have all the data you need!

And remember, you aren’t trying to catch every fish in the sea. You are only trying to catch the ones you want, the ones you are targeting because they have the strongest potential to turn into leads. Your net doesn’t need to be wide — it needs to be precise.

Learn Your Buyers’ Buying Cycle

After you have identified your buyer personas, the next step is figuring out how these personas think and ultimately make the decision to buy. According to Hubspot and adopted by all those who believe in the inbound marketing methodology, there are three steps in the buyer’s journey: Awareness, Consideration, Decision. Each of these stages are major opportunities for you as a marketer to nurture your potential customer by providing valuable content about the product and or problem they are trying to solve for. Here are three stats from a article that prove just how important content is in nurturing a prospect throughout the buyer’s journey:

70-90% of the buyer’s journey is complete prior to engaging a vendor (Forrester)
A consumer engages with 11.4 pieces of content prior to making a purchase (Forrester)
Consumers are 5x more dependent on content than they were 5 years ago (Nielsen)
To learn more about the buyer’s journey and how you can align your marketing plan with your customers buying habits, read Understanding the Buyer’s Journey. And if you are a B2B company, read B2B Lead Generation Starts with Mapping the Buyers Journey.

Create a Strategy

Now that you’ve done your research, you’re ready to start formulating a marketing strategy for your plan.

Whittle Down Your Goals

Goals are the most important part of your plan. If you have completed your research, you should have been able to identify your weaknesses and areas of opportunities. Setting both quantitative and qualitative goals around these findings, as well as developing KPIs, will be essential. They will help you to set a clear path, understand your marketing ROI and redirect your tactics as you move through the year, if you find certain strategies are working better than others.

Goals should be obtainable, but not easy. You want to make sure you are reaching for growth but not shooting for the stars and ending up discouraged and overwhelmed.

Here are some general tips to keep in mind when developing marketing goals and objectives:

  • Evaluate your current position in the market and set realistic goals
  • Understand your growth year-to-date and set attainable but challenging goals accordingly
  • Tie your goals to your businesses overall mission and vision
  • Don’t overwhelm yourself. Pick no more than 2 main goals and 3-5 supporting goals
  • Accept that sometimes you will fail and not reach all of your goals. Be OK with that and learn from your failures
  • Create goal milestones to make reaching the goal more digestible

And remember, we are marketers, not heart surgeons. Have fun, get creative and don’t take yourself or your marketing too seriously.

Know What Makes You Unique

Knowing your unique selling proposition (USP) and marketing that USP is essential to beating the competition and solidifying your company’s value in the marketplace. Your USP ties in closely with your brand and your content because those are the conduits your USP will be communicated through. And communication is key. Clearly state your USP and do it often, on your website, in your emails, through your ads etc. For tips on formulating your USP read The Ultimate Guide to Finding Your Unique Selling Proposition

Ensure You Have A Strong Brand

Branding can be fun, but it can also be tricky. A brand can be one of the strongest assets a company possesses and if done right will attract the buyer loyalty every business dreams of. Brand consistency is key. Is your brand consistently represented across all channels, including your logo, website design, tradeshow booth, print marketing materials, business cards and email signatures, advertisements, packaging design, social media profiles and sales collateral? Take a look at all the places that your audience comes in contact with your brand, and ask yourself what each piece is saying about your brand as a whole.

If your brand encompasses several sub-brands or subsidiaries, have you strategically audited your brand architecture to leverage maximum brand equity? Not only will a well-designed, cohesive brand architecture benefit you in brand value and recognition, but an online brand strategy will benefit your SEO/Search rankings  will improve as well.

Optimize Your Website

Website design is more than just a pretty page. Your website is often the first impression your prospects will get of your company. That means that your website has to be more than pretty (that helps), it needs to be clear and functional. If your site is cluttered and hard to navigate you will automatically lose potential buyers. Just think about the last time you went to a poorly designed and over cluttered site. Did you stay long? Did you get an immediate impression of that company? Similarly, if visitors can’t tell what you sell or what your value proposition is, they will leave. All it takes is the click of a button and they are on to the next provider. There’s often a direct correlation made that if your website is hard to work with, your company must be hard to work with.

So be clear in your messaging. Make sure your site is a place that people want to stay, not only because it is pretty but also because the information they need is easily found. There is an entire science and methodology behind website design including where to place buttons on the page, what content works best where, what colors convey certain feelings and so on. Read, 4 Examples of Fantastic Web Design for inspiration and consider hiring a web designer who specializes in Inbound Marketing and SEO to ensure your website is reaching its full potential.

Create Kick-Ass Content

If you have read anything about inbound or content marketing you have likely heard the overused phrase “content is king.” While it may be overused, when it comes to inbound marketing, it’s pretty spot on. Content is the meat that will attract your buyers. It is what Google uses to search for keywords and drive users to your site and what buyers use to glean information and knowledge about their problem as they move through the buyer’s journey.
Content is all of the written words used to convey your brand, from the copy on your site to the landing page users arrive at, to the blog posts, newsletters and emails you write. But it’s not just having content that matters, it’s having quality content that is consistent. Content marketing is about providing useful information to your customer base. It’s not about selling but about informing.

Think of it this way. If you write intelligent and thought provoking blog content, say on a weekly basis, that in some way solves a problem, answers a question or simply entertains your target audience, you will become a go-to resource for those potential buyers. They will come back to your site time and time again because you are providing a free service for them, all the while building trust and establishing brand clout in a non-intrusive way. And when these devoted followers realize they need the product you sell, guess who they are most likely to buy it from? You got it. They are going to go to you. The company they trust. Read Is Youtility the Future of Marketing  by Jay Baer, New York Times best selling author and social media and content strategist, to learn more about this important concept.

So, your content is essential in nurturing your customers as they move through the buyer’s journey, but in order to do this successfully you need to know what types of content to use and when.

Here are the recommended content types for each stage of the buyer’s journey.

Awareness Stage

  • eBooks
  • eGuides
  • White Papers
  • Editorial Content
  • Reports
  • Blog Posts

Consideration Stage

  • Webinars/Webcasts
  • Podcasts
  • Video
  • Expert and Solution Oriented Guides and White Papers

Decision Stage

  • Product Comparisons
  • Case Studies
  • Free Trials/Downloads
  • Product Focused Content

But it doesn’t stop there. Buyers aren’t the only ones that like helpful content. Google does too. Creating solid content is hugely important for your SEO strategy.

To learn more about creating a kick ass content plan read, How to Build a Compelling Content Strategy for Your Boring Industry or The Secret to a Stand Our B2B Marketing Strategy?

Define Your Distribution Channels

So if content is the meat, your distribution channels are the arms that feed that meat. As important as content is, without distribution your content goes to waste. It is useless. So it is essential to have a clear understanding of how each channel works and to use a mix of paid, owned and earned media.

Social Media

In the world of social media it pays to have an overall strategy that is tweaked depending on the social channel you are working in. For example, the way you market on Twitter will differ from the way you market on LinkedIn or Facebook. They are different sites with different purposes and your messaging needs to reflect that. One strategy, however, that does work across them all is using photographs. Posts with pictures get higher clicks and engagement across the board. And because social media is all about getting your content and your messaging seen, timing is important. According to  the key is to catch people in their downtime, early in the morning, on their breaks or at night. Here is what they recommend for timing:

  • Twitter 1-3pm weekdays
  • Facebook 1-4pm and 2-5pm weekdays
  • LinkedIn 7-8:30am and 5-6pm Tuesday, Wednesday, and Thursday
  • Tumblr 7-10pm weekdays and 4pm on Fridays
  • Instagram 5-6pm weekdays and 8pm on Mondays with a sweetspot at 6pm
  • Pinterest 2-4pm and 8-11pm weekdays with weekends being the best
  • Google+ 9-11am weekdays

Of course, depending on your industry and audience these times could vary. The key is to test and re-test in order to see when your buyers are engaging. Look at the competition. See who is doing social successfully in your space and note their patterns. And remember, your engagement on social media is key. When you interact with your audience you are telling them you heard them, you are enhancing your brand and you are showing authenticity.

Much like your content plan, your social media plan needs a strategy of its own that is then integrated with your overall marketing plan.

For more on social media marketing read, Everything Marketers Want to Know About Social Media Marketing But Are Too Afraid To Ask  or Three Elements of an Effective Social Media Strategy 


Email marketing is yet another tactic in your inbound marketing arsenal. Email is used most effectively as a lead nurturing tool, in that it is used to engage with potential customers as they interact with specific content on your website. For example, should a prospect visit your website and download an eBook, they will then begin to receive a set of triggered emails related to the eBook topic, encouraging them to further interact with the brand. Email is also commonly used for announcements, newsletters and promotions. Just as with social media, email frequency and timing matters. While incorporating email into your marketing plan is important, overdoing it can backfire. People don’t want to be overrun with emails and if you are overzealous you could risk losing potential buyers.

Remember, when creating your emails, keep the content short, include one main call-to- action, have links back to your website, use images and make sure the subject line is catchy. And when it comes to email, you can never test or measure too much.
For more on email marketing read, The Definitive Guide to B2B Email Marketing or Best Email Service Providers for Salesforce:MailChimp vs Constant Contact vs Native Apps 

Get Found


As we have already established, the content you create is important to your strategy but it is only useful if it finds its way into the right hands. SEO is what Google and other search engines use to index your pages and allow your content to be found by your prospective customers. In a digital world, SEO is hugely important. You could think about it as another distribution channel with a whole different set of rules.

In order to use SEO effectively, you must optimize your content and when we say content we mean all your content – from your blogs to your landing pages to your social tags. In order to do this you need to create a keyword list, which will then allow you to create messaging around the words and phrase you are targeting. But SEO is much more than just targeting keywords. Link building, content and social media all play key roles in a successful SEO strategy 


This is the phase of your plan that should be ongoing. As soon as you put your marketing plan into action start tracking, measuring and reporting.

The ability to measure your inbound marketing efforts is one of the most valuable parts of your plan and the beauty of inbound marketing. The amount of things to measure and test are endless. And that’s a good thing because when you are able to test and measure you are able to improve areas of weakness, report quantitative results and prove the value of your marketing efforts to the broader organization.

You should be measuring, reporting and testing your inbound marketing on a monthly basis to see what is working and what isn’t and to learn more about your buyer base. It might sound like overkill, but this actually can be the really fun part!

Read The 16 Marketing KPIs You Should Be Measuring (But Probably Aren’t) and How to Calculate the ROI of Your Inbound Marketing Plan 

Creating Tactical Plans

Once you have your strategy in place its time to decide what tactics are most important to the success of that strategy. For example, a company might decide to focus on four main tactics for the year: blog creation, a website re-vamp, SEO improvement and custom list development for email campaigns. While they may still want to work on their social media strategy and PR, for the year in question, they will devote the majority of their budget towards the four main tactics listed while continuing to allocate smaller budgets towards social media and PR, to keep them running. In addition, tactical calendars will be needed to help lay out the specifics of each tactic. For example, an editorial calendar will be needed for the content blogging strategy.

There is a lot that goes into creating an inbound marketing plan. But when it’s done right it can be one of the most valuable assets your marketing department has.

A Step-By-Step Guide to Structuring a Digital Marketing Plan

Elissa Hudson l Hubspot
How can you successfully create a digital marketing plan for your firm? Your digital marketing plan has to consider SEO, analytics, web positioning, strategies, social media, goals, and metrics.

Putting digital marketing actions into motion without a previously-devised plan or strategy could lead to failure for not considering all the aspects that could impact their development. When developing a digital marketing plan, you have to include components such as determining your target audience business objectives, and an adequate value proposition.

What is a digital marketing plan?

digital marketing plan is a document sharing the details for all the planning for your digital marketing campaigns or actions. It details, among other things:

– Short, medium and long term business goals.

– The strategies to achieve the goals at the digital level.

– The channels to use.

– Action and development plans.

– Investment and budget.

– The timing and roadmap.

According to Philip Kotler, considered one of the fathers of modern marketing, a traditional marketing plan serves: “to document how the organization’s strategic objectives will be achieved through specific marketing strategies and tactics, with the customer as the starting point. It is also linked to the plans of other departments within the organization.”

With this in mind, does your company need a digital marketing plan? According to Puromarketing and in our opinion, the answer is a resounding yes: 100% yes. You need it to:

  • Attract, convince, convert, and make your customers fall in love with your product or service.
  • Plan all the strategies and actions to reach your target customer.
  • Segment your marketing campaigns to provide value in every stage.

Before developing the steps that define a digital marketing plan’s structure, you need to feel comfortable in your corporation’s online domain, your target, the channels where you should be present, and who your competition is and what they do.

Next, we’ll give you a break-down of the step-by-step structure for your digital marketing plan:

Structure a digital marketing plan step-by-step

Step 1: Situational Analysis

The first thing you need to do when developing your digital marketing plan is to carry out an internal and external analysis (SWOT analysis) of the firm. A useful framework for this is the SWOT analysis that allows you to look at the strengths, weaknesses, opportunities, and weaknesses for your company and the market at large.

We need to be familiar with the ecosystem we operate in, what our customers’ needs are, and where they get addressed. This analysis is equally qualitative as it is quantitative through looking at factors such as digital habits, intermediaries, influencers, and more.

SWOT Analysis

Implementing benchmarking techniques (Links to an external site.)Links to an external site. that aim to identify the best digital practices and success stories and applying them to the business is an increasingly prominent part of the overall corporate strategy.

We also need to conduct an internal study to know what our company’s situation is like in the digital age: is our website customer-oriented? How is the usability and browsing experience? Do we update our blog periodically? What is our website’s current positioning? And what is our social media presence?

In this HubSpot infographic, you have a checklist for when you run your analysis of your digital presence.

Inbound Marketing

Step 2: Establish Digital Marketing Goals

Once you have your place in the market and your strong points in mind, work on establishing some goals to have a clear idea of where your actions should take you. Everything you plan has to work towards meeting those goals.

You can work on developing this part of your digital marketing plan with the SMART goals framework in mind: specific, measurable, attainable, relevant, and timely goals.


Source: HubSpot

Here’s an example:

  • Not a SMART objective: “I want to increase the number of visits to my website.”
  • SMART objective: “I want to reach 20,000 visits a month on my website every month within three months. To do so, I’m going to do X, Y, and Z.”

Step 3: Define the marketing strategy

Once you’ve defined your business objectives, what are you going to do to achieve them? Personalization is becoming increasingly important in digital marketing. Therefore, when it comes to defining your strategy for carrying out your plan, keep these factors in mind:

Once you’ve defined your business objectives, what are you going to do to achieve them? Personalization is becoming increasingly important in digital marketing. Therefore, when it comes to defining your strategy for carrying out your plan, keep these factors in mind:

  • Segmenting your target audience:

    Know who you want to address, what their tastes, needs, or preferences are, where are you looking to meet their expectations, etc. This is the time to create your buyer persona.

  • Positioning:

    To achieve proper positioning, it’s crucial that you are very clear (and reach your audience in the same way) about what your value proposition is and what it entails. In short, it’s why the consumer should choose you and not the competition. You need to know how you’re going to communicate your unique value proposition and how to do so appropriately in the channels where your audience is present (social media, blogs, email marketing, and more).

  • Content strategy:

    This is important for creating, distributing, and managing original content that attracts users and positions the brand as referential in users’ top of mind. Besides, you also have to map out a specific communications plan (content marketing) for every channel. Some of the tools we use to execute this strategy are:

  1. Keyword research: This involves identifying appropriate keywords for us to use correctly in our content to organically improve our SEO positioning. This is imperative for every content strategy if you want users to find you on search engines.

  2. Content calendar: A content calendar is key for ensuring your strategy makes sense. It provides value; it lets you think long-term and optimize your resources, help create ideas, and more. In a content calendar, you should include the date of publication, author, post topic, keyword, the tags to use/take into consideration, and so on.

  3. Social posting: Writing an article and not promoting it on social media is a mistake. It’s not spamming but instead planning out what you are going to publish and when on every social media platform with the copies best suited for each one, all while having the ideal number of characters, links, hashtags, and more.

You should also consider:

  • What your audience is like.
  • What topics you’re going to talk about.
  • What tone you’re going to use.
  • How frequently you’re going to publish.

Step 4: Digital Strategies and Tactics

Based on our objectives (attraction, conversion, and loyalty), we’ll start to carry out different strategies: email marketing campaigns, social media, CRM, web optimization, SEO strategies, Paid Media advertising, etc.

Today, considering that the number of channels to manage is multiplying and the amount of information we get about our customers is increasing, it’s critical we use Marketing Automation tools that let you automate your marketing campaigns.

Thanks to these tactics, you’ll be able to create workflows that will allow you to create hundreds of campaigns with mere clicks. You’ll be able to personalize messages based on your buyer persona, increasing your chances for success; not only that, you’ll be able to take them, depending on their interactions with the brand, towards the moment of purchase.

Technology has turned into a fundamental tool for implementing digital strategies, making it critical for you to learn to get the most out of it.

Step 5: Measuring Results and KPIs

The work doesn’t stop after you’ve designed and implemented your digital marketing strategy. The next step is one of the most important: analyzing the results. Analytics has turned into a critical pillar for successfully optimizing digital marketing performance and spending.

We have to measure every action using KPIs to figure out if we earned the ROI we expected. Measuring the effectiveness of the strategies and activities we implemented in our digital marketing will help us correct what doesn’t work to achieve the goals we set.

Make sure you have an effective real-time data visualization system. The digital world evolves rapidly, so you need to be on the lookout at all times to identify opportunities and room for improvement in an instant.

Keep these steps in mind when creating your digital marketing plan and don’t leave anything to chance; it’s your greatest enemy if you’re looking to position yourself and boost your presence in the digital space.

Likewise, keep in mind that technology can turn into your greatest ally to create personalized, automated, and ultimately, successfully marketing campaigns. As the task gets complicated, the new tools out there let you simplify your work and boost your performance.

Marketing Analytics

Marketing Analytics

10 Simple and Reliable Digital Marketing Metrics

Soure: By Rahul Alim

As you draft up your campaign or strategy, always ask yourself this question:

Can I measure this?

For the most important components of your project, the answer will likely be yes. So before you begin executing, make sure you’re laying down a solid foundation for how you will measure your success.

When you’re wondering if your efforts were worth it later, or speculating over whether you’ve done a good job, these metrics will be there for you, answering your questions, providing proof, and cheering you on to greater altitudes.

The metrics you’ll want to track will actually be dependent on your most important goals for a project or campaign. Although all projects are different, here are some great, mainstream metrics that I measure as a rule of thumb:

  1-5: Digital Marketing Staples
    • Overall Traffic
    • Channel-Specific Traffic
    • Conversions
    • Bounce Rate
    • Search Trends
  6-10: Additional Proven Metrics
    • New vs. Returning Visitors
    • Queries
    • Top 10 Organic Landing Pages
    • User Demographics
    • Brand Sentiment1

Digital Marketing Staples

1. Overall Traffic


“All Traffic” (from Google Analytics) will show you how many people visited or engaged with your site in total. It can be broken up into source/medium, which describes where your traffic comes from.


Overall traffic will give you a bird’s eye view of where you stand. It’s a good idea to benchmark or keep an eye on your total traffic over time. You may begin to see similar patterns emerge—like seasonality—that can put you ahead of the game later. The rule of thumb here is that if you’re doing a good job, your overall traffic from all sources should steadily increase over time.

How to Measure:

First, enter your Google Analytics dashboard.

  1. Go to the Acquisition report section
  2. Go to Overview
  3. Look in the Sessions column in the table


2. Channel-Specific Traffic


These metrics depend on where people were immediately before arriving at your site. The channel is the type of door they used to enter your site.


Looking at your top mediums is important to measure for full-scale digital marketing campaigns. It allows you to see what’s causing a drop in visits (if you see dips in overall traffic) and where your campaign excels.

Channels to Watch:

  1. Direct: This is when people directly type in your URL to visit your site or who began to search in the omnibox but visited your site before. The omnibox automatically fills in because they’ve been there before.
  2. Referral: These are people who came to your site from another website. It’s external traffic. People followed a link on a different domain to get to you.
  3. Organic: These are people who performed a search on a search engine such as Google or Bing, and clicked on your website’s listing in the organic (non-paid) search results.
  4. Social: People who came to your site from a social media platform. It’s also a great indicator to gauge the general effectiveness of your SEO, social engagement, content, and integrated campaigns.


3. Total Conversions


Traditionally, a “conversion” is when someone evolves from a simple user visiting your site to a paying customer. However, in today’s digital world we want to track engagement and what our customers are doing on our website to get them deeper into our funnels. More generally, it’s when users complete any desired action, such as filling out a form, clicking a download button, sign up for a trial, download an ebook, create an account, etc. Put simply by Kapost here is another interesting way to think of a conversion:

“The number of anonymous visitors who become known records in your marketing database.”


Low conversions can speak to bad design, unappealing offerings, or a disinterested audience. Tracking conversions helps you point out exactly which components people are interacting with on your site, and which components they just aren’t.It’s also hugely informative on the quality of your UX and other less-tangible creative areas. Low conversion rates can spark a push toward updating your sales funnel, or indicate that it’s time to invest in modernizing your website.

How to View:

  1. Go to Conversions > Goals > Overview
  2. Select Source/Medium
  3. Click “view full report”

4. Bounce Rate


Your site’s bounce rate is the average number of visitors who left your website after only visiting one page—the page they came in on (the “entrance page”).

Each page can have its own bounce rate. You’ll find different pages tend to have different bounce rates, and not all bounce rates are equal.


Bounce rate can tell you whether your site content is relevant or if you are using the right landing page for a paid campaign. The number is very relative, however.

On one hand, a bounce rate for a specific page may be high because users leave the site after viewing the single page after finding the precise info they needed, and had no interest in going further. Perhaps they even called in and became a paying customer after bouncing off a contact page.

On the flip side, users that experience issues with usability or site design might leave the site from the entrance page and never go to a second page.

How to Track:

Overall Website

  1. Go to Acquisition > All Traffic > Channels
  2. Choose a specific channel to see just that channel’s performance
  3. Check the Bounce Rate column

Individual Page

  1. Go to Behavior > Site Content
  2. Select either All Pages or Landing Pages
  3. Check the Bounce Rate column


5. Search Trends

Looking at search trends can explain a lot that you don’t have control over. For example, if you are an apartment rental company, search trends for “apartments in city X” might dip in winter and spike again in spring.

Cross-check this with your overall or organic traffic and voila, that’s why Q4 traffic looks so bad compared to previous quarters in the same year. You will want to compare Q4 in the current year to Q4 the previous year to track your true progress.


This can be a great way to tell whether you’re targeting the right keywords for your campaign. If you’re targeting a word that was quite popular five years ago but has since fallen in interest, you may be spending your efforts chasing a highly competitive phrase that really shouldn’t be so competitive anymore.


Google Trends  is a good place to start. Dig around and get a feel for how people engage with your industry on a global, chronological scale, or narrow your focus to your own region for even tighter insights.

Additional Proven Metrics

6. New Vs. Returning Visitors

Come in, and come back often!

An increase in new users could be a response to getting mentioned on a popular website where you earned a guest blog, a freshly published press release, or increased budget for a paid campaign (Facebook, PPC or Banner Advertisement).


This metric tells you whether your site is sticky enough to encourage repeat customers, and tells how effective your outreach efforts are. For example, if you launch a new email marketing campaign to your database, you might see an increase in returning visitors to your website. That reveals your email campaign was well received.


Check out the % New Sessions column in most reports.


7. Queries

Around 2011, Google started securing keyword data for people conducting searches while logged into a Google account. That means anyone using Gmail or any other Google service (i.e. everyone with Android phones) falls under a privacy policy that restricts keyword information from appearing in Google Analytics.

The good news is, there are other ways to get some insight. Start by connecting your Webmaster Tools property with Analytics. (Note: Google Webmaster Tools is now known as Google Search Console.)

You can see keyword query data start pulling into Analytics, including organic impressions and clicks.


  1. Go to Acquisition > Search Engine Optimization > Queries
  2. Click “Set up Search Console data sharing”
  3. Scroll down to the bottom and click “Adjust Search Console”
  4. Click “Edit” (small link, hard to see) – this opens a new tab (Search Console)
  5. Select your website using the radio button; click save, then click “Yes” to save the association
  6. In the previous tab (Google Analytics), click “Done” and return to the Reporting section
  7. Go to Acquisition > Search Engine Optimization > Queries – your Search Console data appears (including search terms)


8. Top 10 Organic Landing Pages


Also known as “entrance pages,” these are the individual pages where visitors enter your site after performing a search on a search engine. This metric tells you which pages on your website are the most visible in search engines.


Your top organic landing pages will show you what the missing keywords might have been. If the #1 page visited from organic results is a really specific article, you can glean what people were popularly searching. (This also highlights the importance of specificity in your content strategy!)

Your top organic pages can also tell you how well they’re optimized, and whether you need to refocus your SEO strategy.


  1. Go to Behavior > Site Content > Landing Pages
  2. Click the “Secondary Dimension” drop-down and choose Acquisition > Medium
  3. Near the search bar, click “Advanced” and create an advanced filter – select the option to show only “Medium” and type “Organic” into the containing-only fieldGAinstruct8.jpg

9. User Demographics

Google Analytics will give you a little demographic information, with easy views to age, gender, location, and even some interest information. What’s important here is the location information.


See where your users are coming from, and whether it’s relevant to your goals.


  1. Go to Audience > Geo
  2. Select Location
  3. Scroll down to get actual number values for location by country, city, continent, or sub-continent


10. Brand Sentiment

Hey, not all publicity is good publicity. You should be gauging sentiment of online conversations regarding your company.

Set up a Google or Talkwalker Alert for your brand’s name, employees and other related topic areas where opinion leaders actively mention you. You’ll be notified when Google finds new content on whatever topic or keyword you select. (This is not actually a specific metric, but it’s definitely a good way to keep a pulse on your digital reputation.)

It’s also important to have a response plan in place. This ensures timely, well-planned handling of unsavory voices while staying in line with the brand tone and voice. You will also be able to track the positive side of your mentions.


  1. Go to Google Alerts while signed in:  or check out 
  2. Create alerts about your brand name, your products, whatever you think you ought to monitor

A Final Word on Metrics (For Now…)

While it’s helpful to learn from example, no two companies are the same. The metrics you measure should matter to you and answer questions that are important to your business.

Some people call them Key Performance Indicators (KPIs), others simply call them metrics. No matter how you want to define it, these data points are the vehicles that make your goals real and concrete, and make your attempts at reaching them observable and quantifiable.



Why You’re Thinking About Digital Analytics All Wrong

By Elissa Hudson | HubSpot

Measuring the effectiveness of digital marketing is one of the greatest challenges facing organizations. According to HubSpot’s 2018 State of Inbound report, 42% of marketers cited “proving the ROI of our marketing activities” as one of the biggest challenge they face within their company.

The trouble is, when most marketers hear ‘digital analytics,’ they tend to think of the metrics you’d typically associate with a web analytics tool like Google Analytics — traffic, bounce rate, unique visitors, etc.

While web analytics can provide you with a wealth of insight and data into the performance of your website, marketers really need much richer data to understand the impact of their marketing campaigns on conversion rates and a person’s journey through the marketing and sales funnel. Looking at top-level web analytics metrics like traffic is only part of the puzzle.

Enter digital marketing analytics which offers a much more comprehensive view of what’s working when it comes to your marketing strategy, and what isn’t.

Why Digital Marketing Analytics Matter More Than Web Analytics

So why exactly do digital marketing analytics matter? Quite simply, because web analytics (like traffic and website performance) just isn’t enough. The data web analytics provides just don’t cut it for marketers who need to understand how their work makes an impact throughout the entire marketing and sales funnel.

Let’s face it: Today’s marketing goes well beyond the bounds of your website. It’s the intersection of what happens between your marketing channels and the outcome on the other side that provides the most marketing insight, and your reporting needs to reflect this.

Web analytics measure things a webmaster or technical SEO specialist cares about, like page load speed, page views per visit, and time on site. Digital marketing analytics, on the other hand, measure business metrics like traffic, leads, and sales, and which online events influence whether leads become customers. Digital marketing analytics includes data not only from your website, but also from other sources like email, social media, and online PR.

With digital marketing analytics, marketers can understand the effectiveness of their marketing, not just the effectiveness of their website. Using marketing analytics allows marketers to identify how each of their marketing initiatives (e.g., social media vs. blogging vs. email marketing, etc.) stack up against one another, determine the true ROI of their activities, and understand how well they’re achieving their business goals.

As a result of the information they can gather from full-stack digital marketing analytics, marketers can also diagnose deficiencies in specific channels in their marketing mix, and make adjustments to strategies  and tactics to improve their overall marketing activity.

You can spend hours and hours slicing and dicing data in web analytics tools, comparing new vs. repeat visitors month over month, but when it comes down to it, you’ll never have a comprehensive understanding of how your marketing is doing. Marketers have known this for a long time – Check out the explosion of people searching for the term ‘digital marketing analytics’ taken from Analytics Trends here:

  • Trend #1: Deeper Digital Transformation (DX)
  • Trend #2: Importance of Data Curation (Self-Service Analytics)
  • Trend #3: Custom Data Integrations (ETL/Data Warehouse)
  • Trend #4: Rise of the Customer Data Platform (CDP)
  • Trend #5: Focus on Data Ownership (Clickstream Solutions)
  • Trend #6: Continued Data Privacy Attention
  • Trend #7: Migration to Server-Side Tagging
  • Trend #8: Leveraging Server-Side Testing / Optimization

There’s no doubt that marketers are aware there’s a deficiency in how they’re able to measure the effectiveness of what they do; here’s how full-stack digital marketing analytics makes up for that deficiency.

Why Digital Marketing Analytics Gives You the ‘Full Picture’

There are lots of things that digital marketing analytics achieves where basic website analytics falls short. Let’s highlight three of the main differentiators:

1. Integration across different marketing channels.

With digital marketing analytics, you have a good, solid look into the direct relationships between your marketing channels. It’s great to be able to see how each of your individual channels (e.g., social media, blogging, email marketing, SEO, etc.) are performing, but the true power of analytics comes into play when you can easily tie the effect of multiple channels’ performances together.

For instance, let’s say you did an email send to a segment of your database. Digital marketing analytics not only tells you how many people clicked through from your email to your website, but also how many of those people actually converted into leads for your business when they got there. Furthermore, you can compare the impact of that individual email send with other marketing initiatives. Did that email generate more leads than the blog post you published yesterday? Or was the content you shared via Twitter more effective?

2. People-centric data on the buyer’s journey

As we mentioned earlier, a key differentiator between web analytics and digital marketing analytics is that the latter uses the person — not the page view — as the focal point.

This enables you to track how your individual prospects and leads are interacting with your various marketing initiatives and channels over time. How did an individual lead first come to find your website? From Google? Via Facebook? From direct traffic? Is that lead an active part of your email subscriber base, often clicking and converting on marketing offers presented via email? Do they read your blog?

Full-stack digital marketing analytics can tell you all of this and more, providing you with extremely valuable lead intelligence that can help inform the direction of your future campaigns.


Looking at all of this information in aggregate can help you understand trends among your prospects and leads and which marketing activities are valuable at different stages in the buyer’s journey 

Perhaps you find that many customers’ last point of conversion was on a certain ebook or whitepaper. Having this data makes it possible to implement an effective lead management process, enabling you to score and prioritize your leads and identify which activities contribute to a marketing qualified lead for your business.

3. Closed-loop data.

One of the most useful functions of marketing analytics is its ability to tie marketing activities to sales. Sure, your blog may be effective in generating leads, but are those leads actually turning into customers and making your business money? Closed-loop marketing analytics can tell you.

The only dependency here is that your digital marketing analytics system is hooked up with your customer relationship management (CRM) platform like the free HubSpot CRM for example.


Having this closed-loop data can help you determine whether your individual marketing initiatives are actually contributing to your business’ bottom line. Through it, you can determine which channels are most critical for driving sales. Perhaps you find that your blog is your most effective channel for generating customers, or conversely, you find that social media is really only powerful as an engagement mechanism, not a source of sales.

The Digital Analytics Challenge

Most marketers know they need to be looking at more than just traffic and website performance to get the insights we’ve talked about so far, but why do so many of us still struggle to measure the impact and prove the ROI of our online marketing activities?

Probably because:

  • A) We don’t have solid goals in place for our campaigns.
  • B) We don’t have the means to successfully measure our success.

Quite often, you’ll find it’s a combination of the two.

The fact is, most marketers need to have a number of different digital analytics platforms in place in order to get all the insights they need to understand their marketing performance and make sound decisions. They gather data about their email marketing through the analytics provided by their email service provider, information about their social media performance through their social media monitoring tool, blog analytics from their blogging platform, and the list goes on.

This fragmented approach to reporting makes it really difficult to connect the dots and make informed decisions about the future of your digital strategy. The ideal solution is to implement an all-in-one marketing and reporting platform that offers end-to-end visibility on your marketing activities, allowing you to measure everything in one place.

How Digital Analytics Impacts Your Business

All of the insights, information, and data you can gather from your digital marketing analytics tool(s) is really only useful if you do something with it. The true value of analytics isn’t just to prove the value of marketing to your boss; it’s also to help you improve and optimize your marketing performance — on both an individual channel-by-channel basis as well as an overall, cross-channel machine.

As mentioned above, you’ll also be able to implement closed-loop reporting, making it easier to prove how your marketing efforts are positively impacting your sales team, who are being fed much higher quality leads.

The important thing to realize here is, if you’re relying solely on top-level web analytics, you’re missing out on a lot of powerful data that can help inform your marketing strategy. So when evaluating digital analytics tools for your business, be sure you’re looking for evidence of digital marketing analytics, not just website analytics.

How To Choose The Best Digital Marketing Analytics Software (Links to an external site.)Links to an external site.

8 Cool Marketing Analysis Tools for Data Junkies l Dan Shewan

Data is every marketer’s best friend. Without data, we couldn’t identify what’s working well in our campaigns, diagnose potential problems, or decide upon which areas to focus our efforts. However, some data is more valuable than other data, and knowing which metrics to monitor can mean the difference between success and failure.

There are dozens (if not hundreds) of marketing analysis tools available to marketers of all disciplines. Some are free and do one thing really well, whereas others are subscription-based and offer a broad range of functionality. All of them promise the sweet, sweet data you need to run more effective campaigns, but which ones are worth your time?

In today’s post, we’ll be taking a look at eight marketing analysis tools to see what they do, who they’re for, and what they can offer you.

1. Mixpanel – Advanced Web and Mobile Analytics

First up in our list of marketing analysis tools is Mixpanel, a powerful suite of analytical tools that can offer invaluable insights into audience behavior.

Marketing analysis tools Mixpanel

Image via Mixpanel

What Does It Do?

Mixpanel offers users a wealth of information about how people use websites and mobile apps  You can monitor user interaction with your app or site as a whole, or drill down to individual buttons and features to see exactly how your users are interacting with your product. All of this functionality is possible without requiring a single line of code, meaning that even non-technical personnel can access important data about your site or app.

Who Is It For?

Mixpanel has some impressive clients, including Autodesk, Salesforce, and Twitch, but its competitive pricing (see below) puts it well within reach of even small businesses. Users with complex websites or mobile apps could potentially benefit greatly from the insights offered by Mixpanel.

How Much Does It Cost?

For analysis of up to 25,000 data points per month (a data point is any defined user action, such as clicking a button or taking a specific action on your site or app), Mixpanel is free. The monthly subscription changes depending on the volume of data being analyzed. Check the official pricing page for more details.

2. The AdWords Performance Grader – A Complete PPC Audit in 60 Seconds

PPC is a great way to reach new customers and grow your business, but to say there are a lot of variables that can determine your success would be an understatement. For those new to the world of paid search, even identifying the right areas to focus on can be overwhelming, which is why thousands of small-business owners and advertisers have turned to the AdWords Performance Grader for help.

What Does It Do?

The AdWords Performance Grader quickly and securely evaluates the strength of your Google Ads account (formerly known as AdWords) in 60 seconds or less. Once the Grader has performed its audit of your account, you’ll be presented with a detailed report showing the strengths and weaknesses of your account according to 10 key metrics, including mobile optimization, ad text optimization, and impression share.

Marketing analysis tools AdWords Perforrnance Grader

This information allows you to zero in on the elements of your account that need the most work, offering a strong potential lift in immediate account performance.

Who Is It For?

Anyone with an active Google Ads account can benefit from the insights provided by the AdWords Performance Grader, from small businesses to mid-sized agencies.

How Much Does It Cost?

The AdWords Performance Grader is completely free to use. Grade your account for free today! 

3. Formisimo – Insight into Web Form Abandonment

Web forms are an integral part of using the web, but their prevalence doesn’t make them any less of a challenge from a conversion perspective. That’s what makes Formisimo so potentially valuable to marketers.

Marketing analysis tools Formisimo

What Does It Do?

Formisimo provides users with actionable data about why people fail to complete web forms. The software analyzes real-time data from your site and compiles intuitive reports according to analysis of your forms against 54 individual metrics. This level of insight can tell you which parts of your forms are deterring prospects from converting, among many other things.

Who Is It For?

Anyone whose website or app uses web forms can benefit from Formisimo. Similarly to Mixpanel, Formisimo is used by some of the web’s leading brands and sites, such as Toyota and Uber, but small businesses may benefit even more from the kind of actionable data promised by the software.

How Much Does It Cost?

Formisimo costs $50 per month for the “Startup” package, to $180 per month for agencies.

4. CrazyEgg – Heat Maps Done Right

There are few marketing analytics insights more valuable than heat map data. Seeing precisely where your users are focusing their attention on your site (among other uses) can provide marketers with remarkable insights into their audience’s behavior.

Marketing analysis tools CrazyEgg

What Does It Do?

CrazyEgg tracks and analyzes user behavior on websites. It tracks which elements of a page users are interacting with, which creates a heat map visualization of this behavior over time. CrazyEgg can also measure the scroll depth of web pages, revealing at what point you begin to lose visitors’ attention. (This is one of the so-called “attention metrics”).

Another really cool feature of CrazyEgg is that it can tell you a great deal about where your clicks came from in the first place. In addition, you can augment your existing audience profile data with information from CrazyEgg, which can offer amazingly granular data and reporting, depending on the plan you opt for (more on this below).

Who Is It For?

If you want to stop guessing what your users are doing and start seeing actual data on what they’re doing, CrazyEgg is for you. Heat maps – and the decisions you can make based upon them – can have an immense impact on your conversion rates, as you can literally see what people are doing on your site, as well as revealing areas that are being ignored.

How Much Does It Cost?

Notably, all CrazyEgg plans are completely free for the first 30 days, which is pretty awesome. Beyond that point, CrazyEgg plans start at $9 per month (paid annually for an up-front one-time yearly payment of $108) for the Basic plan, which includes data for 10,000 visits per month across 10 active pages with daily reporting.

Mobile Marketing Statistics and Tips

38 Mobile Marketing Statistics to Help You Plan for 2019 

Ramona Sukhraj| Impact

Are you reading this on a mobile device?

Based on the following statistics (and the scene at any Starbucks), I’m willing to bet you are.

Inbound marketers have been following the rise of mobile marketing for years, but considering how ingrained mobile devices are in our lives as both consumers and professionals today, it shouldn’t really be considered a “trend.” It should be a staple. 

Optimizing for mobile  (if not creating a dedicated mobile marketing strategy) is something you should’ve done by now, but if you haven’t, it needs to be done in 2019. No excuses.

The mobile marketing statistics and facts below will help you understand why and also provide some guidance when shaping your mobile marketing strategy in the coming year.

Rather watch? This video contains five of our favorites.

1. As of March 2017, 80% of top Alexa websites were mobile adaptive. (Mobiforge)

This is pretty cut-and-dry. If you want your site to perform well, it needs to be optimized for mobile.

2. 51% of all digital ad budgets in 2016 were spent on mobile. (IAB/PricewaterhouseCoopers)

Marketers and advertisers are heavily investing in mobile, which means, most likely, so is your competition. If you want to stay competitive, you need to have a mobile optimization or marketing strategy in place.

3. By 2019, mobile advertising is expected to represent 72% of all U.S. digital ad spending. (MarketingLand)

But at the same time…

4. 70% of people report disliking mobile ads. (HubSpot)

In fact, mobile ad blocking has increased 90% year-over-year.

5. By 2018, American adults are expected to spend on average 3 hours and 23 minutes on non-voice mobile media. (eMarketer)

That’s up more than 1 hour from 2013. It has increased steadily every year since.

6. 80% of internet users own a smartphone. (Smart Insights)

With so many cell phone services giving away free smartphones with their contracts, this number is only going to keep increasing — which is good news for companies with a mobile marketing strategy.

7. 48% of consumers start mobile research with a search engine –but 33% go directly to the site they want. (Smart Insights)

This is why you want to produce valuable content that makes it easy for your buyer persona to find you online. You also want to optimize for mobile search results.

8. Users spend on average 69% of their media time on smartphones. (comScore)

As a marketer, you need to align with the buyer’s behavior. With more than half of people consuming media via smartphones, you need to make sure yours offers the best experience possible.

9. Google drives 96% of mobile search traffic, followed by Yahoo at 2% and Bing at 1%. (NetMarketShare)

Google doesn’t just dominate search on desktop, but mobile as well. If you want to increase your mobile search traffic, optimize for Google on smaller screen sizes. That means truncated titles (55 to 60 viewable characters including spaces), meta-descriptions, and careful consideration of Google AMP

10. Apps account for 89% of mobile media time, with the other 11% spent on websites. (Smart Insights)

Consumers want to consume media through an app. Provide a great experience for your persona in your app and handle your marketing on the web.

When they are researching however…

11. 33% of consumers start mobile research with a branded website, only 26% with a mobile app. (Smart Insights)

This is why you want to produce valuable content to make your brand the authority in your niche. (Are you starting to see a pattern here?)

12. 80% of social media time is spent on a mobile device. (comScore)

No surprise here. Make sure your social media content (graphics, thumbnails, etc.) look great on mobile. People are much more likely to see it there than on desktop.

13. Pinterest is the most mobile social network and 64% of its referred traffic comes from either smartphones or tablet devices. (Mobile Marketing Watch)

Facebook and Twitter get all the attention, but companies targeting mobile users should look to attract them on Pinterest as well.

14. Over 50% of smartphone users grab their smartphone immediately after waking up. (ExpressPigeon, 2014)

I’ll admit it, that includes me. Keep this in mind when scheduling your content or sending emails. If you publish/send early in the morning, people are more likely to be viewing on mobile.

15. 57% of users say they won’t recommend a business with a poorly-designed mobile site. (socPub)

A poor mobile presence can make your organization look unprofessional and out of touch with the modern consumer. Optimize for mobile to make the right impression.

16. The two most popular ways companies are optimizing for mobile are 1. using a simple template that works for all devices (52%) and 2. creating a mobile responsive email template (39%). (Adestra)

Optimizing emails for mobile is the bare minimum. Smart businesses optimize every aspect of their emails to generate more leads and increase their conversions.

17. 68% of companies have integrated mobile marketing into their overall marketing strategy. (Salesforce)

All of the data has shown that mobile marketing is profitable and shouldn’t be ignored.

18. 71% of marketers believe mobile marketing is core to their business. (Salesforce)

For many of our tech clients, mobile marketing is the top priority and it has shown to have a high ROI.

19. 58% of companies surveyed have a dedicated mobile marketing team. (Salesforce)

If you have the resources, it makes sense to have a team of people with an expertise in mobile marketing to get the most benefit from your marketing efforts.

20. Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. (MicKinsey & Company)

Is your company “phoning in” the mobile experience of your website? Not only are you turning away potential customers, but you’re sending them straight to your competitors that provide a better mobile experience.

21. Tablets account for the highest add-to-cart rates on eCommerce websites at 8.58%. (Smart Insights)

If you’re an online retailer, you should give extra attention to the design and user experience of the tablet version of your website.

22. In 2014, smartphones accounted for over 33% of all online traffic compared to tablets at just over 12%. (MarketingLand)

I know it sounds redundant, but having a responsive website is no longer an option — it’s a requirement.

23. Mobile email opens have grown by 180% in the last three years. (Email Monday)

If your mobile subscribers aren’t opening your marketing emails, it’s not them — it’s you. Here are five seemingly harmless details that drastically affect email open rates:

1. Sender: What Can You Do? Try sending important emails from the name and address of an actual team member, rather than an unfriendly “noreply” or impersonal “ABC Corporation.”

2. The Spammy Subject Line. What Can You Do?
Avoid “Red Flag” Words:
Sale, Free, Deal, Save; though these may seem like words that would pull in a crowd, they’re drastically overused. Most savvy consumers see them and know that the sender is just looking for the final sale.
Be Brief. Create Intrigue. Personalize It.

3. The Preview Text. What Can You Do? The subject line introduces the topic of the email and the preview texts adds a bit more detail about the value inside – optimize this real estate.

4. Your Delivery Time. What Can You Do? Test and analyze, then test and analyze again.

5. Your List. What Can You Do? Take the time to segment your contact database. Some suggestions for segmenting: Geographic Location, Past Buyer Behaviors, Job Title.

24. 83% of mobile users say that a seamless experience across all devices is very important. (Wolfgang Jaegel)

This is something that Apple has mastered and proven to be very effective. Consumers now expect a seamless experience and brand consistency.

25. 91% of mobile users say that access to content is very important. (Cardtapp)

The people have spoken. Your mobile site should make it as easy as possible for your persona to access your content.

26. Average smartphone conversion rates are up 64% compared to the average desktop conversion rates. (CMS Report)

Yet another reason to give extra attention to the mobile experience of your website. If your brand is seeing higher conversions from desktop consider these four simple tips for increasing conversions on your mobile site.

27. 57% of users say they won’t recommend a business with a poorly designed mobile site. (CMS Report)

Web design is no longer just about looks — it’s all about the experience. Now, more than ever, great UX has a higher ROI.

28. 88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours. (Nectafy)

Just like your mother told you as a kid, first impressions really do count. People use their mobile device to find a local business when they’re ready to buy and a great mobile website makes the decision even easier for them.

29. 83% of B2B marketers said mobile apps were important to content marketing. (Strategy Trends)

Remember when having a website was cool and not all businesses had one? We’re seeing the exact same trend with mobile apps today.

30. By 2018, 8 in 10 email users will likely access their email accounts exclusively from their mobile devices (emailmonday)

Mobile marketing isn’t just about apps and your website; even your emails need to be fully optimized to offer the best experience on the go.

31. 40% Of Mobile Searches Have Local Intent (Google Mobile Moments Study)

Even local businesses need to be equipped with a mobile strategy!

32. 70% Of Consumers Delete Emails Immediately That Don’t Render Well On A Mobile Device (Blue Hornet)

Don’t let your message get ignored because it wasn’t optimized for mobile viewing.

33. Mobile Offers are Redeemed 10x More Frequently Than Print Offers (eMarketer)

48% of companies are using mobile coupons/offers in 2017. That’s up 16% since 2013.

34. As of Q1 of 2017, Samsung was the leading phone maker (with a 22.8% share) followed by Apple and Huawei. (International Data Corporation)

Even if everyone on your team is a hard core iPhone fan, remember, not everyone is. In fact, globally, Samsung devices are more popular. Make sure to test and optimize for that experience as well.

35. 5-5.1-inch is the most used screen size, 720 x 1280 is the most used screen resolution. (DeviceAtlas)

Every audience is different, but if you don’t have access to formal mobile testing or data on your users, planning around these dimensions are a good starting point.

36. 48% of millennials view video solely on their mobile device. (Source)

If you’re targeting a younger audience, make sure to utilize video in your mobile marketing.

37. Website that load in 5 seconds on mobile see 25% more ad visibility and 70% longer session duration. (Google DoubleClick)

Mobile optimization is more than just visual. Speed always plays a large role.

Here’s a video from our YouTube Channel to put it a bit more into perspective:

38. 79% of people use their smartphone for reading email — a higher percentage than those who use it for making calls. (Email Monday)

We’ve reached a point where the “phone” part of a smartphone is just a feature and not the primary function, which is good news for brands that use inbound marketing as their primary strategy.

Key Takeaways:

  • You can safely assume that if your buyer persona has internet they have a smartphone.
  • People prefer reading emails on their mobile device and use their smartphones more for reading emails than for making calls.
  • Marketers are optimizing for mobile and focusing more on mobile marketing at an increasing rate.
  • Consumers are more likely to recommend and buy from the business that has a better mobile experience.
  • The majority of money spent on digital advertising is targeted towards mobile.
  • Most social media activity takes place on mobile.

8 Mobile Marketing Tips for Small Business

Mobile marketing is constantly moving forward and evolving, stay on top of the trends

By Megan Totka |

Mobile marketing is different than other methods of marketing because it lets businesses get directly in front of customers on devices they use all the time – tablets and smartphones. From mobile check-ins to text messages, to emails and social media, mobile marketing may help small businesses boost sales when they send coupons or offer discounts, sales, or promotions to customers.  It’s smart to reach out to customers on the devices they constantly have in their hand – this is why mobile marketing can impact both online shoppers and walk-in customers, too.

Luckily, more and more companies and individuals realize the benefits of mobile and want to lead the way into the mobile future – and the first stop is adopting mobile marketing solutions for your small business. Take a look at these 8 mobile marketing tips that can help your small business.

Text marketing

The professional side of texting is something to embrace. SMS [Simple Message Service, aka, text messaging] is for more than casual conversation – even financial institutions now send sensitive data via SMS and it’s pretty powerful. Now that more than three-quarters of the world’s smartphones are SMS-enabled, it’s time to make sure your small business is, too.

Create opt-in campaigns that allow customers to sign up and receive alerts and rewards for joining the campaign. The platform is a great way to encourage customers to take specific action in exchange for a reward, such as a discount on a purchase. There is a greater chance that people will open their texts than read emails, and texts are opened more rapidly than emails, too.

A mobile-ready website

Responsive design is crucial – if you don’t have it, you risk text that doesn’t fit on the page and may notice that your customers come up missing, supporting a competitor who can offer a site that is mobile-ready. Make sure your website reads beautifully whether it is accessed on a laptop, desktop, mobile phone, or tablet.

Create a mobile app

Mobile apps aren’t inexpensive to build – they can easily cost a pretty penny if you’re willing to pay. Like anything, though, with some time and effort, you can make sure the process is affordable. Your app doesn’t have to be super fancy, and you don’t have to join forces with a well-known firm that will charge you a lot of cash. Find new creators who are eager to get business and showcase their talents. Pay them reasonably and offer referrals and site recognition, too.

No matter how you do it, make sure you get an app built, around 80 percent of smartphone users use apps every day. You can’t let your business miss this simple way of making sure your brand is in front of all of those people.

Incorporate mobile payments

Small businesses have either a product or a service to offer consumers. As a result, your strategy should include acceptance of mobile payments – know what to look for in a payment processor before you rush to make a decision. Payment processors offer various benefits when it comes to service, security, ease of use, and cost efficiency. Make it easier for customers to pay you with modern payment options.

Have meaningful social presence

Facebook isn’t all about fun and games, and while it is a lot of fun, it’s also a great way to gain new customers. Marketing is about first giving to your customers. This means you should give your audience on social media what you would want yourself. Share posts and start meaningful conversations. Leave comments and ask and answer questions. Work to make sure your brand is where people see it and appreciate it; it doesn’t take much time out of your day.

Offer up deals

Your business can continue to make money while sending out digital deals. Send messages straight to your consumer’s smartphones, SMS coupons have redemption rates 10 times higher than print coupons like the ones we see in the Sunday paper. The other good news: it’s nearly impossible to lose the smartphone version of a coupon.

Consider mobile customer service

More businesses are jumping on the mobile customer service bandwagon to track orders, take payments, share shipping details, and respond quickly to questions via smartphone. This is easy and convenient for both the small business owner and customers. Plus, customers really enjoy the quick response time mobile customer service offers.

Register with mobile directories

The days of thick phone books with yellow pages are just about history. Instead, the majority of people now turn to mobile directories. To ensure your small business is found, register with various mobile directories. Think along the lines of YP, Yelp and Google+Local.  Remember to include the details of your business such as its name, the products and services offered, business hours, a contact phone number, a link to your site, and your physical address.

Mobile marketing is constantly moving forward and evolving. Stay on top of the trends and times and make sure you know what your competitors are doing in the mobile marketing arena. Try not to fear the cost or changes that accompany mobile technology — Smartphones and small businesses are a perfect match.

In addition, realize that mobile marketing isn’t going away – it’s actually our future — so now is the time to get on board and don’t look back. While some small business owners shy away from mobile because they perceive it to be complex or time-consuming, many realize it’s simply another way to market a small business. After all, small business owners are in a better position to utilize mobile for customer engagement. It’s all about connecting with customers, and mobile allows that to happen.

Rise of AI & AR in mobile marketing

6 trends that will shape mobile marketing in 2019 

Source: Natalie Koltun l Mobile

As the impact of innovations and disruptions of years’ past come into focus​, leading players will battle for dominance in several key areas.

The impact of mobile marketing innovations and disruptions of years’ past will continue to come into focus in 2019 as markets mature and leading players battle for dominance. That’s forecast to be particularly prevalent for mobile video and augmented reality (AR), where strong adoption could hatch some winners, some losers and several acquisitions or mergers. Mobile marketers will also continue to see how social commerce and voice technology can affect the entire customer journey and, when executed well, shorten the sales funnel. Meanwhile, the rollout of 5G will elevate network speed and marketing capabilities across a newly supercharged mobile landscape.Below are six key developments set to shake out this year in the mobile marketing world.

A fight for dominance in mobile video

The numbers confirm what many already know: Mobile video set records in 2018, with even more growth predicted to come. Smartphones became the dominant channel to watch online video, with mobile’s share of online “video starts” crossing 50% for the first time. In tandem, mobile is forecast to account for 72% of the growth in spending on online video advertising. As video continues to blossom, 2019 is likely to see big players in the space fight for dominance.

“You have some major forces like Jeffrey Katzenberg and Quibi who are now getting into a premium, Hollywood game for a mobile-first vision. Major brands will continue to invest significantly in mobile video and perhaps step up the game in production, quality and budgets, following the lead of those major forces.” –Peter Csathy, CEO of consulting firm Creatv Media, told Mobile Marketer.

The next 12 months could prove make-or-break for new players and for two big names that launched in 2018: Facebook Watch and Instagram’s IGTV. Despite Facebook’s billion-dollar investment in these platforms, they have so far underperformed. Facebook clearly sees Watch as a driver of growth, having expanded its ad sales to 40 countries, but the service has struggled to drive viewership. The company will have to prove that both Facebook and Instagram are sources of original content, not just social platforms, Csathy explained, lest they join the mobile-first video graveyard populated by failed efforts from Samsung, Comcast, Verizon and more.The road to success will require “continuous experimentation,” regarding every facet of content. It could also push platforms further into M&A (Merger & Acquisition) of other content sources and brands.”Brand-driven and content-driven M&A will accelerate through 2019,” Csathy said, as platforms look to secure “targeted audiences that [they] can own and really serve.”

Voice tech’s blossoming role in the household

If this year was about testing smart speakers’ usability in the household, 2019 will be the year of brands proving their voice tech’s value. By the end of 2018, ownership of smart speakers like Amazon Echo or Google Home was forecast to hit nearly half (48%) of Americans, up from 32% in August, per Adobe Analytics. Smart speaker adoption is driving consumers’ voice tech usage and pushing marketers to explore how to tap into this burgeoning channel — something that will only evolve this year as people grow more comfortable conversing with devices and the technology becomes increasingly predictive, according to TetraVX’s director of marketing Becky Linahon.”We’ll see these smart home devices searching on our behalf,” she told Mobile Marketer. “Instead of asking ‘can you order almond milk?’ maybe my fridge will remind me I’m almost out, suggest the brand I purchased last time and tell me where I can get it for the best price nearby. “One challenge as voice technology evolves will be customer acquisition because many voice assistants recommend products and brands based on a user’s purchase history. But what about non-brand loyalists, or those already keen on a different brand? “When I tell Alexa I need laundry detergent, she’ll say ‘you bought Tide last week. Do you want to buy Tide again?’ Out of simplicity, I’ll say ‘sure,'” Linahon said. This will push marketers to get more creative in acquiring new customers or luring them from competitors, she suggested. In 2019, organizations will need to understand their voice tech’s place in a household and make sure it plays a role so purposeful, users just can’t turn it off, Devbridge Group’s president Aurimas Adomavicius said in emailed comments.

Social commerce: the new price of admission

While social commerce initially was slow to catch on, social media as a sales channel will soon springboard from a “nice to have” to the “price of admission” for savvy marketers, Columbus Consulting CEO Jon Beck said in comments to Mobile Marketer. About 66% of brands analyzed by researcher Gartner have adopted social commerce strategies within the past year, but according to Elastic Path CMO Darin Archer, brands in 2018 primarily used Instagram, Facebook, Pinterest and Snapchat for acquisition efforts — boosting awareness, generating leads and advertising products. This year, the industry is set to break that tide and focus on engagement, experts said. The goal was once to attract attention and drive consumers to an online store, Archer told Mobile Marketer. In 2019, more social channels will open their platforms to host these journeys natively. “We can’t change these paradigms overnight, but now these platforms are stepping back and saying, ‘hey we need to make this easier,'” Archer said.

“It needs to be more of a convenient, one-click experience on your favorite social app versus being directed off-site to a lengthy checkout. Marketers will need to continue to adapt to how people interact with social media, including through formats like product cards, shoppable pins, chatbots and other fresh features 2019 has in store. Stories have redefined the way brands communicate on Instagram, and creative marketers are now learning to use this format to address each stage of the customer journey, from awareness to direct purchase,” said Talkwalker CEO Todd Grossman. “We’ll see even more investments in this channel in 2019.”

Influencer marketing gets bigger but goes small

Significant growth and a few changes are on the road map for influencer marketing this year. The market size for the strategy will exceed $8 billion in 2020, according to InfluencerDB’s State of The Industry Report. “What will be a big shift in 2019 is traditional dollars — whether it’s from traditional media or PR budgets — going directly into influencer marketing,” Jamie Reardon, CEO of Find Your Influence, told Mobile Marketer. To support their increased investments, marketers will continue to fine-tune their benchmarks for influencers in order to keep a “pulse” on the space, she explained.

“For the last five years, often times influencers have been looked at as incremental dollars, but moving forward, big brands and agencies will be putting together plans for the full year because they have the benchmarks,” Reardon said. With the budget reallocation will come the need for the advertising industry to get serious about increasing trust, transparency and measurement in influencer marketing, as outgoing Unilever CMO and industry thought leader Keith Weed called for at Cannes Lions last year. “When it comes to the entire industry as a whole, guarantees are an aspect brands need and require, whether it’s engagements, impressions or video views,” Reardon said. As campaigns become more robust, brands and agencies will increasingly look for ways to stand out. That will require finding the right influencer for the right campaign. In 2019, brands could leverage localized micro-influencers to better serve campaigns that require a more authentic, specific and local touch, per InfluencerDB’s report.

5G set to supercharge mobile ecosystem

While the 4G mobile network set the stage for more powerful video streaming, programmatic marketplaces, artificial intelligence and a first taste of augmented and virtual reality (AR/VR), experts said ultrafast 5G is set to bring about even more capabilities in the mobile world. Faster download speeds up to 10 times that of 4G will enable marketers to dive deeper into interactive ads, such as playable and AR formats, to offer richer experiences without network latency for mobile users and gamers, according to Tal Shoham, COO at mobile monetization and marketing company ironSource.”We’ll also see an increase in games offering demos of their games before download, as this heavier ad format will no longer be constrained,” Shoham said. “The app stores will therefore open up to these bigger games, leading to richer gaming experiences on mobile devices as the type and number of available games increases.” 5G’s ability to process data more swiftly is predicted to supercharge marketers’ capabilities around personalized content and real-time ad targeting at a more granular level, as well as power the evolution of connected devices like cars, speakers and wearables. An October Intel and Ovum study forecasts that video will comprise 90% of all 5G traffic in 10 years, signaling major opportunity for marketers to develop quality mobile content and better engage audiences. Last month, Verizon and Samsung said they plan to start selling a 5G-capable smartphone within the first half of 2019. Apple is reportedly unlikely to release similar hardware until 2020, potentially giving rivals a chance to woo Apple users to trade in their iPhones. Meanwhile, the 5G ecosystem is expected to see steady expansion this year and beyond. “In 2024, we project that 5G will reach 40 percent population coverage and 1.5 billion subscriptions, making it the fastest generation ever to be rolled out on a global scale,” Ericsson EVP Fredrik Jejdling wrote in a November report.

AR moves out of native apps and onto the mobile web

AR continued its disruptive streak in 2018, becoming a key element of both mobile ads and shopping on social platforms. Forecast to develop into a $83 billion market by 2021, the next 12 months will see the AR space continue to balloon. “AR is going into its grown-up phase,” Caspar Thykier, CEO and co-founder of AR platform Zappar, told Mobile Marketer. Platforms like Apple, Google and Facebook will continue to dominate the space, either by forcing smaller firms to collapse (as Blippar did, innovate (as TikTok has) or be acquired outright. Perhaps Amazon and Snapchat’s already cozy relationship gets even cozier as the former moves into AR shopping. One key development is likely to be a broader move to the mobile web, which will help brands untangle their AR campaigns from connection partners like Facebook, Snapchat and Shazam that offer platforms for AR — for a price — and are able to keep their data within walled gardens. “The best AR is still a preserve of native apps in terms of performance and functionality, and the big change that we’re going to see is a gradual a move to mobile web AR,” Thykier said. “That’s significant for businesses and brands, especially for consumer-packaged goods brands, who are looking to leverage connected packaging and passive print but can’t really command having an app on the user’s home screen.”

Combining Content Marketing and Social Media Marketing

Combining Content Marketing and Social Media Marketing

What Is Content Marketing?

Content Marketing Institute

Useful content should be at the core of your marketing

Traditional marketing is becoming less and less effective by the minute; as a forward-thinking marketer, you know there has to be a better way. Enter content marketing.

Content marketing is a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action.

Instead of pitching your products or services, you are providing truly relevant and useful content to your prospects and customers to help them solve their issues.

Content marketing is used by leading brands

Our annual research shows the vast majority of marketers are using content marketing. In fact, it is used by many prominent organizations in the world, including P&G, Microsoft, Cisco Systems, and John Deere. It’s also developed and executed by small businesses and one-person shops around the globe. Why? Because it works.Here is just one example of content marketing in action:

Content marketing is good for your bottom line — and your customers

Specifically, there are three key reasons  — and benefits — for enterprises who use content marketing:

  • Increased sales
  • Cost savings
  • Better customers who have more loyalty

Content is the present – and future – of marketing

Go back and read the content marketing definition one more time, but this time remove the relevant and valuable. That’s the difference between content marketing and the other informational garbage you get from companies trying to sell you “stuff.” Companies send us information all the time – it’s just that most of the time it’s not very relevant or valuable (can you say spam?). That’s what makes content marketing so intriguing in today’s environment of thousands of marketing messages per person per day.

Marketing is impossible without great content

Regardless of what type of marketing tactics you use, content marketing should be part of your process, not something separate. Quality content is part of all forms of marketing:

  • Social media marketing: Content marketing strategy comes before your social media strategy.
  • SEO: Search engines reward businesses that publish quality, consistent content.
  • PR: Successful PR strategies address issues readers care about, not their business.
  • PPC: For PPC to work, you need great content behind it.
  • Inbound marketing: Content is key to driving inbound traffic and leads.
  • Content strategy: Content strategy is part of most content marketing strategies.


What if your customers looked forward to receiving your marketing? What if when they received it, via print, email, website, they spent 15, 30, 45 minutes with it? What if they anticipated it and shared it with their peers? If you are intrigued and ready to learn more, we can help. Here are a few popular ways to dig in:

  • New to content marketing? Check out our getting started guide, where you’ll learn the definition of content marketing, as well as basic steps for putting a content marketing plan in place.
  • Need a content strategy? Read the CMI Content Marketing Framework, which outlines the essential building blocks for a successful content marketing program.
  • Looking for some content marketing examples? Download our Ultimate e-book: 75 Content Marketing Examples.
  • Are you in marketing leadership? Subscribe to our free magazine, Chief Content Officer, to stay on top of the latest industry trends.

2019 Content Marketing and Social Media Strategy:

Here Are 5 Content Marketing Trends That You Can’t Ignore This Year

Business team meeting and discussing project plan. Businessmen discussing together in meeting room. Professional investor working with business project together. Finance managers task.

Technology is evolving at a very rapid rate and as marketers or business owners, this means that you constantly need to be aware of the latest changes, developments and be prepared for change at any minute. And it’s not just technology that keeps changing, but so do your audience’s preferences.

When it comes to content marketing, it’s essential to stay on top of these things if you’re going to make a real impact with your content and get results.

So what should your 2019 content marketing strategy look like?

Here are 5 content marketing trends that you really can’t ignore this year.

Content Marketing and Artificial Intelligence

AI is already heavily impacting content marketing and most likely, Artificial Intelligence will change content marketing in big ways over the next few years.

A lot of powerful AI technology already exists; however, it’s not highly accessibly. As this changes over the course of these next few years, that’s when we’ll truly see the impact of Artificial Intelligence on content marketing.

One of the biggest ways that AI will affect content marketing has to do with analytics and machine learning. Artificial Intelligence can gather and interpret huge amounts of data, amounts that would take months of work from dozens of people, while AI can handle it in seconds.

So, what does this mean, specifically, for content marketing?

For one thing, it will allow marketers to build better content marketing strategies. The more data you have about your audience and their interests and preferences, the easier it will be to create and deliver the types of content that they actually want to see.

What’s more, with all of this data you can also build powerful, highly targeted audience segments; this in turn will allow you to create truly personalized content for each of your audience segments: personalized based on their personality traits, their shopping behavior, their interests, their location and their needs, among other factors.

A real need for an actual content strategy

So you have an editorial calendar; but do you have an actual strategy behind your content marketing efforts?

Surprisingly, as many as 63% of businesses don’t have an actual content strategy – but while that’s bad news for them, it can be great news for you if you start developing a content marketing strategy that aligns with your business goals.

That said, it’s important to understand that a content strategy is not just an editorial calendar that you plan a few weeks or a month in advance. Rather, it’s a documented strategy that involves:

  • Setting goals for your content marketing strategy, particularly goals that will align with your overall business goals so that any content you produce helps you reach more business goals:
    • generating more traffic, more leads, making more conversions via your website, blog or email, and so on.)
  • Establishing KPIs (key performance indicators) for measuring your content marketing ROI
  • Audience segmentation for increasingly personalized content
  • Content repurposing strategy
  • Content curation strategy
  • Different strategies for different customer acquisition channels

Get your content ready for voice search

FILE- In this Oct. 9, 2018, file photo a Google Home Hub is displayed in New York. Technology companies are pushing the “smart home,” selling appliances and gadgets that offer internet-connected conveniences you didn’t know you needed. (AP Photo/Richard Drew, File)

FILE- In this Oct. 9, 2018 photo a Google Home Hub is displayed in New York. Technology companies are pushing the “smart home,” selling appliances and gadgets that offer internet-connected conveniences you didn’t know you needed. (AP Photo/Richard Drew, File)

If you’ve not yet taken to using voice search in your day to day life, you might be surprised to learn how popular it actually is and how many people use it on a regular basis. And chances are that with the increasing popularity of devices like Google Home and Amazon Alexa along with services like Apple’s Siri, voice search will only continue to grow – until, perhaps, it even becomes the new normal. Some even believe that as many as half of all online searches will be voice searches by 2020.

When it comes to content marketing, this means that marketers need to start optimizing their content – or, at least, some of their content – for voice search. Unfortunately though, each device seems to be pulling data from different sources and offering completely different results; that said, there are still things that you can do to get ahead of the competition and make sure that your content is the one that voice assistants will recommend.

One of the most important aspects is that you need to get your content to be the featured snippet – the short blurb that sometimes appears at the top of a Google search result that answers your search query – and know which searches result in featured snippets.

A different way of collaborating with influencers

Usually, one expects influencer collaboration to mean having the influencer promote a brand or its products/services on their own channels.

And while that’s definitely still a great strategy, there is another approach that is starting to trend right now: having the influencer create content for your very own brand channels (your blog, your social networks and so on).

This has quite a few advantages for brands, from boosting credibility to boosting traffic and followers as you attract that influencers’ audience.

So how do these types of campaigns work? Quite simply, by having known and respected influencers from your niche creating content for your channels. They can then promote this content on their channels and help drive traffic to your platform.

For example, if you sell food products, you could have popular chefs sharing exclusive recipes on your blog – that will likely attract a large audience of foodies to your blog. Or, you can take things one step further and have an influencer take over your channel for an entire 24 hours – similar to Snapchat takeovers.

As I mentioned before, these types of influencer marketing projects can help you boost your credibility simply by associating yourself with a respected and well-loved influencer from your niche as well as help you with more practical goals, such as building up traffic to your blog and website, helping you generate more leads, as well as helping you make more sales and acquire new customers for your business.

Incorporate more types of content in your strategy and reach a wider audience

Headphone, movie clapper board, note pad and virtual reality glasses on white background.

Headphone, movie clapper board, note pad and virtual reality glasses on white background

Content marketing isn’t just blogging; it’s also social media content, it’s marketing videos, email marketing, podcasting and so much more.

People consume a lot of different types of content every day, using various devices; in order to reach these audiences, it’s important to not only have a presence on multiple channels but also to create different types of content for different segments of your audience:

  • Video is one of the most popular forms of content right now. People watch as many as 5 billion videos on YouTube every day and 100 million hours of video on Facebook – and these are just 2 platforms
  • Podcasting is rapidly increasing in popularity as well, with 44% of the US population having listened to at least one podcast in the past few years
  • Interactive content such as AR lenses can help you reach a huge audience; for example, Taco Bell’s Cinco de Mayo Snapchat Lens generated an impressive 224 million views 


Content marketing is widely used by a large majority of marketers and businesses; in fact, as many as 91% of B2B marketers claim to use content marketing to reach customers, as this study from the Content Marketing Institute and Marketing Profs found. That is a lot of content to compete with and, unfortunately, it’s easy to feel this competition when your content isn’t appearing in search results or in your audiences’ newsfeeds.

In order to perform well this year and generate great results from content marketing, stay on top of these trends and use them to inform your strategy: create a documented content marketing strategy, leverage AI, optimize your content for voice search, leverage different types of content and collaborate with influencers in unique ways.

Social Media Marketing Campaign

8 Step Social Media Marketing Strategy for Businesses in 2019

Source: Influencer Marketing Hub

Too many businesses go into social media marketing on an ad hoc basis. They know they should do something about social media, but they don’t really understand what they should do. Some firms just give access to the company social accounts to some junior staff member– merely because they are young, so should know all about social media.

However, in 2019 we are well past a social strategy of post and hope. All businesses need to create a social media marketing strategy and operate the business social accounts in a thoughtful, measured way.

If you don’t, you risk the danger that your competitors will, and as a result, they will gain market traction and exposure over you.

Firms can’t ignore social media, however. According to Ambassador, 71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others. Yet, 96% of the people that discuss brands online do not follow those brands’ owned profiles.

Even if you embrace the wonders of influencer marketing, you still need to operate some social accounts yourself. Often the goal of influencer marketing is to direct visitors to your social sites. You should consider influencer marketing to be merely an extension of your business’ social marketing strategy.

Here is our 8-step social media marketing strategy for businesses in 2019.

8 Step Social Media Marketing Strategy for Businesses in 2019:

1. Set Relevant and Realistic Social Media Marketing Goals

One of the most significant problems faced by many businesses engaged in social media is that they have never spent the time to set relevant and realistic social media marketing goals. They know they need to be on social media, but they have no idea why they are there.

Of course, your social media marketing goals need to fit into your business planning as a whole. Ideally, you will have set strategic goals for how you want your business to progress. Your social media marketing goals should complement your overarching business goals.


Make Sure Your Goals Are SMART

All too often people set woolly business goals that have little meaning if you scrutinize them. Remember, you’re not creating goals merely for the sake of it. You are building them to help you devise the most suitable social media strategy for your business. Therefore, you will want to ensure that your goals are SMART

  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Time-bound

The SMARTer your goals, the more likely you will be able to meet them – and just as importantly, know that you are meeting them.

While you want to challenge yourself, it is essential that you set attainable, realistic goals. You might love to have one million Facebook followers, but that is unlikely to be attainable within the next year for most businesses, even those that perform exceptionally well.

This is where it is prudent to set some limitations. Don’t attempt to succeed on every social network. There are too many, and you would spread your resources too thinly. You just need to perform well on the same social networks your target market spends their time.

Suitable Social Media Goals Your Business Could Set

Your goals will be personal to your business and complement your overarching business goals. However, typical types of social media goals you could consider (couched in a suitable SMART-style) include:

  • Increasing brand awareness
  • Achieving a set higher quantity of sales
  • Improving your ROI
  • Driving people to increase in-store sales
  • Grow your fan base

2. Understand Your Social Media Audience

Not all social media audiences are alike. Different types of people use social media in varying ways. If you’re going to meet your goals, you need to be using the same social media networks as your target audience. Similarly, if you intend to engage in influencer marketing, you need to ensure that you engage influencers whose audience matches your target market.

You might be a middle-aged executive who uses Facebook. However, if you personally don’t match the target market of your business, you can’t automatically assume that your customers will also be spending their time on Facebook. Sure, there may have been 2.27 billion monthly active Facebook users (Links to an external site.)Links to an external site. in Q3 2018, but if you target a young demographic, you are far more likely to reach them on Snapchat or Instagram. However, if your business targets people aged 25 to 34, they make up 29.7% of Facebook users, and are their most common age demographic.

Look at your social media marketing goals you have previously set. Which social channels will best help you meet those goals?

To be successful at doing this, you need to have a solid understating of your customer base. If you have ever established personas for your ideal customers, now is the time to dust them off. What do your customers look like, and how do they spend their time on the internet?

The better you can understand the demographics and psychographics of your target market, the better you will be at reaching them on your social channels.

3. Determine Your Most Relevant Metrics

Too many businesses create a social presence and spend time and other resources on using their social accounts, without ever establishing whether they are seeing any success or not.

Unfortunately, social analytics can be a gray area, because they are not the same for every business. Once again, your most relevant social metrics will relate to the goals you have set yourself. The Influencer Marketing Hub has written a free e-book to help you here – How to Measure Influencer Marketing ROI (Links to an external site.)Links to an external site..

Don’t be sucked in by easy-to-measure vanity metrics, such as the number of followers somebody has. We have previously written about why buying Instagram followers is a really bad idea (Links to an external site.)Links to an external site.. The existence of fake followers on any social network means that follower numbers have little value as a metric.

Ideally, you should look at the marketing goals you set above, and determine which metrics will provide you with the answer as to whether you are meeting that goal. For example, if you have a goal that aims to increase your brand awareness, then Post Reach is a relevant statistic. It will tell you how far your content is spreading across social channels.

If your goals are more sales-based, or you want to drive people to take a particular action, then you should take notice of the number of Clicks. Tracking Clicks per campaign will give you a good indication of what drives people to buy or do what you ask of them.

You will often take most interest in the engagements on your posts. This shows how people interact with your content, and whether it resounds with them.

4. Investigate How Your Competitors Approach Social Media

Most firms don’t operate in isolation. You will usually have competitors who will also run a social strategy. You will definitely need to know what they are doing. What is their focus? Whom are they targeting? What key phrases are they trying to dominate?

You can quickly conduct a competitor analysis to help you better understand their strengths and weaknesses. This should give you a better understanding of what potential customers expect from businesses in your industry.

You might spot your competitors’ weak social areas and be able to exploit the gaps. For instance, one of your competitors might be influential on Twitter, but have a weak Facebook presence, despite your target market using that network. In that case, it may pay you to put more resources into Facebook, rather than competing head to head on Twitter.

You could use a tool like Buzzsumo (Links to an external site.)Links to an external site. to spy on your competitors and discover their most successful social pieces of content. Once you know what types of content resound for them on which social networks, you can produce and share similar, but better, material.

The types of content that perform well on social media may surprise you. One of the five most shared posts on the Influencer Marketing Hub on Facebook this year is How to Get a Crown on – An Influencer’s Guide to (Links to an external site.)Links to an external site., which people have shared more than 450 times. This is surprisingly high for an article about a niche social network.

5. Create Suitable Content to Share with Your Followers

Of course, to be successful on social media, you will need high-quality content to share. One of the biggest mistakes that businesses do is to share excessive promotional material. Remember social networks are designed to be social – they were never intended to be a marketplace for you to sell your products.

Therefore, you need to balance the content you share socially, to be a mixture of informative and entertaining items, with a small percentage of promotional material added in. You will also need to like and share other peoples’ content.

This is probably the most significant reason that most influencers gain that status. They know their audience well and create the perfect content to interest their followers. As a brand, you need to do the same.

If you have previously determined your goals and discovered what works (and what doesn’t) for your competition, you should have a reasonable idea of the type of cornet that will resonate for your target audience. There is little point creating content for other types of people, who will never help you meet your goals.

There are four questions (Links to an external site.)Links to an external site. you should ask yourself when creating content:

  • What is the optimal character count per social media channel?
  • What is the number of hashtags for messages on each social channel?
  • Should I be using emoji in my social media messages?
  • What is the best content type for each channel?

Don’t forget the importance of images and video. Visual content (Links to an external site.)Links to an external site. is more than 40 times more likely to be shared on social media than other types of content. Instagram has rapidly grown in importance over the last few years, and it has a significant visual focus. Top brands on Instagram report a per-follower engagement rate of 4.21% (Links to an external site.)Links to an external site.. That is 58 times higher than on Facebook and 120 times higher than on Twitter.

Each year, video content appears to increase in popularity, too. According to YouTube, mobile video consumption grows by 100% every year. 64% of customers say they are more likely to buy a product online after watching a video about it.

6. Engage With Your Audience

People don’t just go onto social networks to read, look at, or watch content. They go online to interact with other people and to be social. Successful businesses do not just broadcast to their social audiences. They engage with them too.

This is why you should not attempt to cover every social network unless you have a very diverse target market and an army of personnel dedicated to this task. By focusing your attention on the social networks your target market frequents, you can use your resources efficiently.

Some firms have found it very useful to create custom hashtags. Not only can these encourage discussions and sharing, but they also make it easier for you to search for posts that reference your business.

Ideally, you should respond to all social mentions of your business and demonstrate that customer care is a priority for you.

7. Establish the Best Times to Post and Set up a Content Calendar

While you could manually make all of your social posts, that is inefficient, and may not lead to the best results. Most of the social networks now use some form of algorithm to filter the results they give people. This means that if you post at a different time to when your target audience is online, they may never see your content.

Ideally, you will want to use one of the social scheduling tools so you can set up and organize multiple posts at the same time. We have previously looked at 11 Of the Best Social Media Posting and Scheduling Tools (Links to an external site.)Links to an external site.. You’re sure to find that at least one of these will make your life easier.

There are differing opinions over the number of posts you should make on each network each day, and the best times to make them. CoSchedule has carried out an extensive review of the different sets of survey data, and come up with their best times to post on social media in 2018 (Links to an external site.)Links to an external site. based on research.

8. Track Your Results and Adapt

Of course, no matter how much you plan your social efforts, there is no guarantee that things will work as you expected. If you don’t track your results, however, you will never know the success of your social campaigns.

You began the process by setting goals and then determined your most relevant metrics. Therefore, you will want to keep a constant eye on how these metrics are progressing. Are your social campaigns having the desired effects on these metrics?

We have previously looked at 15 Instagram Analytics Tools for Influencers (Links to an external site.)Links to an external site.. Some of these also provide metrics for other social platforms. Many of the social networks offer their own analytics tools that will provide much of the necessary data. For example, you will find an Insights section for your Facebook page, and Analytics sections within Twitter and YouTube.

Use these tools to track your success. If they show that you are producing popular, well-shared content, create more of that type. If your content doesn’t perform so well, take note of what does work, and adapt your social sharing to focus on the kind of material your followers preferred.

You could also consider surveying your social audience to discover what they think of your social strategy. Your followers may come up with valuable ideas that you hadn’t thought of.

Don’t be afraid to make changes if there is a chance that you can further improve your social success.

The Social Media Analytics Compass: What and How to Measure

Source: Ian Cleary | RazorSocial

Are you using the right social media analytics tools to monitor, assess and improve your social media performance?

What analytics are you measuring and what should you be measuring in your social media tracking ?

Monitoring your social media analytics (Links to an external site.)Links to an external site. can make the difference between the success or failure of your social media presence.

In this article, we outline what you need to be monitoring and outline a range of tools for social media analysis and reporting.

The Social Media Analytics Compass

The social media analytics compass contains the most essential areas that you need to monitor for your social media channels.

It’s not possible to monitor everything across every channel due to limitations of the tool and it’s not essential to monitor everything depending on the business.

From this compass pick out what’s important for your business and identify a relevant tool to provide the relevant reports.


Let’s look at each section of your compass (Note: you will need to differentiate between paid and unpaid).

Audience Size

Does the size of your audience matter? Yes, of course it does….if you are building a relevant audience (see audience profile).

You need to continuously build your audience. Your audience typically grows gradually unless you use tools or paid advertisement to grow. There is nothing wrong in investing in audience growth tactics if you have a process of converting that audience (see our PRISM funnel) (Links to an external site.)Links to an external site.

On a weekly basis assess your audience growth and compare this with your competitors. Also assess the people that are unfollowing you where possible.

Audience Profile

As you are growing your audience you need to make sure you have the right audience profile.

On Twitter you can run a report to see what categories of people are part of your profile. For example, are they entrepreneurs, marketers etc.

On Facebook you can set up an ad (you don’t have to run it) targeted to your Facebook fans and then change the targeting options to work out the profile of your audience. For example, add an interest and see how many of your fans has that interest.

With a bit of smart thinking you can do this analysis across other platforms. If you can’t do the analysis with the tools you can always run a survey to your audience.

Reach and Engagement

How much of your audience are you reaching and how much are engaging with your content?

Reach without engagement is still important because a lot of people pay attention to your content but don’t respond to it. This doesn’t means to say they are not interested and they won’t buy from you.

Engagement is also important to monitor because you expect that some of your audience will engage with your content. If no one is engaging with your content you have either the wrong content or the wrong audience!

In an audience you will typically have the following:

  • Lurkers – People that monitor what you share but don’t interact. This is usually the majority of your audience
  • Influencers – These are people that have access to a larger audience and have the potential of influencing this audience.
  • Engagers – These are people that are more active in your community and you’ll start recognizing some of the names


Typically you will want to generate traffic back to your website from content you share and you’ll need to measure the impact of that traffic.

For some companies traffic is enough. For example, if you are media site you get paid for advertisements and more traffic means more money!

For most of the rest of us you want to generate leads and sales.

Content Analysis

Creating and sharing content is an expensive task. On a regular basis you need to analyze your content to see what’s working/not working.

  • Are videos, pictures or text updates working best?
  • Do you have the right mix of content?
  • Are you getting engagement on your questions?
  • What changes have happened on the platforms that means you need to change? (e.g. changes to profile images).

You’ll need to monitor this on an ongoing basis.

Community Responsiveness

If you’re not responsive to your community they’ll stop interacting so it’s important to measure this. This is particularly important if you are using social media as a customer service channel. The response rates are going to be equally important as an email support request.

Competitor Benchmarking

We should all learn from our competitors as they are probably learning from us!

Do a comparison of your account versus your competitors.

What are their engagement stats like, audience profile, audience size growth etc.

This active monitoring will give you ideas. Thing to learn from and things to avoid!

Sentiment Analysis

This is where you analyze positive, negative, or neutral mentions of your product or service. Sentiment analysis tools are not 100% reliable but they can give you a good indicator when there’s a problem.

Here’s a full description of sentiment analysis taken from wikipedia: “Sentiment analysis (also known as opinion mining) refers to the use of natural language processing, text analysis and computational linguistics to identify and extract subjective information in source materials”

When you are going through all your analytics you’ll need to start splitting out paid and unpaid media. All social media channels will require some paid media over time but this will affect your statistics.

NOTE: Thanks to the following people for contributing to the social media compass: Brian Carter, Mark Schaefer, Lilach Bullock, Dan Purvis, Martin Jones, Mark Fidelman, Steven Eisenberg, Stephan Hovnanian, Julia Bramble, Emeric Ernoult, Gregory Bailey, Beatrice Hunt.

How to track product/service campaigns

Creating a campaign to sell a specific product or service on your website needs a special mention.

If you want to track sales from various channels, shared in various ways (e.g. post, ad, pinned post etc.), you’ll need to use unique tracking links.

For example, I ran a conference with Mark Schaefer on Content Marketing (Links to an external site.)Links to an external Dublin and we wanted to see where the sales are coming from.

This is handled through a combination of setting up goals in Google Analytics (Links to an external site.)Links to an external site. and setting up UTM tracking (Links to an external site.)Links to an external site., which adds additional information to the links you share so they can be tracked in Google Analytics.

This level of tracking means you can go to the campaign section of Google analytics and track exactly what happened to your traffic.

What type of tools can you use?

To track all the analytics, you may need to use different types of tools.

Platform analytics

There are some great analytics tools provided by each of the platforms. For example, Twitter analytics (Links to an external site.)Links to an external site. or Facebook Insights (Links to an external site.)Links to an external site.. These tools have evolved over the years and provide some really useful functionality.

Your starting point should be platform analytics because they are free and you are getting analytics straight from the horses mouth!

Management tool analytics

There is a wide variety of social media management (Links to an external site.)Links to an external site. providers that provide analytics as part of their solution. As the tools continue to mature, the analytics get better!

Check out tools such as Agorapulse or SproutSocial who provide very good analytics as part of their platforms.

Standalone analytics

These are social media measurement tools that only provide social media analytics functionality. As their entire focus is analytics, you can find some great functionality as part of these platforms. The only thing to consider is that they are accessing platform analytics so their analytics can be only as good as the data provided by the platform!

Tools used for Social Media Analytics

In the following we have focussed on tools that are dedicated to social media analytics.

1. Simply Measured

Simply Measured (Links to an external site.)Links to an external site. provides a very comprehensive social media reporting platform that supports a broad range of social networks.

How much will it cost you?

To give you a taste for the platform, you can start off using the free reports (Links to an external site.)Links to an external site., which are quite useful.

To access the paid reports, pricing starts at $500 per month for 10 social profiles with an audience of up to 250k. After this the pricing is tiered e.g. $1,500 per 20 social profiles, $2,500 for 50 social profiles. If you are an agency you will need to get a quote.

What are the main features?

  • Supports – Facebook, Twitter, YouTube, Vine, Pinterest, Instagram, Google+, Twitter and LinkedIn
  • Wide range of standard reports are available for each platform
  • Web traffic and conversion analysis – You can connect to Google Analytics and view detailed information
  • Competitive analysis and benchmarking – Run reports against your competitors to review your performance
  • Influencer and Trend Analysis – Figure out who the key influencers are who you need to connect with and track trends
  • Brand, Keywords and Hashtag monitoring – Get email alerts based on criteria you set
  • Professional reports, all of which are available in Excel and Powerpoint
  • Multi-channel analysis so you can compare many accounts at the same time – for example, compare multiple Twitter accounts
  • Scheduled reporting – Get reports delivered to you automatically.

How does it work?

When you connect your social profiles, you have a choice of a wide range of standard reports. On the left-hand side, select the category you want. For example, select Twitter if you only want to view reports that are relevant to Twitter.


As an example, when I selected the Twitter Account Report, it brings me to a screen where you can provide details of your Twitter account. You can then name this ‘collection’ and assign any tags that further describe what the report is about.


Specify the details of the report

You then specify the type of report you want to run. You’ll see there’s also a menu option for alerts. This allows me to set up monitoring on this account and get alerts.Simply-Measured-Alerts.jpg

Specify the alerts you want to receive

There is good configuration on the alerts, where you can set up options such as only delivering alerts based on someone having a high number of followers or Klout score.

When you run a report, you can either view it online or as an Excel report. The reports are very visually appealing, well designed and full of great content.

If you don’t like the black background there is also a light-colored theme.


What I love most about the Excel reports is that it’s not just the graphs that are exported to Excel. It also creates multiple sheets that contain all the data that back up the graph.

Having the data means you can analyze it even further and maybe start changing the data to predict future results.


There are many sheets of data provided for each report

As well as social media accounts, you can also run off reports from your website. For example, this is one of the charts in a report that shows you the Twitter users who are driving the most traffic to your site. This is very useful to know as these are people you need to engage with more.


View detailed reports on website activity as a result of social media activity

Overall Opinion

Simply Measured is a really powerful social media analytics platform that provides an extensive range of really nicely designed reports that are available either online, or through Excel and Powerpoint.

Their free reports are a great starting point and definitely worth using.

The fact they support such a broad range of social media platforms, together with their high starting price point, means that it’s really suitable for the larger brands, and they do have some very large brands already as clients.

2. Rival IQ

Rival IQ (Links to an external site.)Links to an external site. is a social media competitive analysis tool. You create one or more landscapes of competitors or clients and track their performance across both social media and the web.

The platform is really nicely designed and easy to understand so you’ll get benefit from it very quickly.

How much will it cost you?

Pricing starts at $199 for 15 tracked companies and up to 90 social profiles. For $299 this goes up to 25 tracked companies and 150 social profiles, with additional functionality.

What are the main features?

  • Supports Facebook, Twitter, Instagram, LinkedIn and Google+, Pinterest and YouTube
  • Tracks multiple markets or clients through the use of landscapes
  • Monitors social metrics across all channels supported
  • Analyzes data relevant to SEO
  • Monitors and improves on social bio information
  • Monitors the best-performing content shared by you or your competitors
  • Monitors AdWords traffic generated.

How does it work?

You connect your social profiles on Rival IQ and also add on any competitors you want to track.

You can group companies into different landscapes (e.g. partner, competitor etc).

Here’s an example of a landscape showing the most engaging tweets for companies in that landscape:

View the most engaging content for the landscape

Your can create reports based on all this information.

I have set up a weekly report from Rival IQ, which gives detailed information on our performance across channels and against competitors.

One other area that is really useful is the alerts. Here are alerts when people in the landscape update their profile descriptions:


The SEO section provides some basic information related to SEO. While this is certainly not a replacement for an SEO tool, it does provide you with some valuable, high-level information.

Any of the reports can also be exported to a Powerpoint presentation, enabling you to produce some great management reports that contain nice graphs and statistics for each of your competitors.

Overall Opinion

This is a very intuitive platform with good social media analytics. I’d like to see integration with Google Analytics as it would also be great to see the traffic generated and results achieved from your social media interactions. I’d also like to see more detailed SEO analytics, for example, being able to drill down on the most popular external links from competitors. This is a nice-to-have feature as opposed to an essential feature!

A very useful platform well worth considering.

3. Google Analytics

Google Analytics is a very comprehensive web analytics tool (Links to an external site.)Links to an external site. that most of us are familiar with to some degree, but it also provides some social media analytics that we quite often overlook and don’t spend enough time on!

How much will it cost you?

This tool is completely free.

What are the main features?

Here are some of the main features in relation to social media analytics.

  • Track traffic from social platforms – You can drill down by referrer and look at the traffic generated from each of the social platforms. If you use a custom URL, you can track traffic generated from a specific link you shared.
  • Isolate traffic using a segment – If you want to drill down on traffic for a particular channel, you can create a segment and view information just related to that channel.
  • Social media dashboard – Create a graphical dashboard that shows a summary of your social media activity and the results of traffic generated.
  • View real-time traffic – When you share out content on social media, you can view your website traffic in real-time. While you’re not going to do this all the time, you may have an important campaign that you have want to track more closely in the early stages, and monitoring the real-time statistics can be useful.
  • Social media conversions – You can set up goals and track the conversion rates of these goals broken down by social channel.

How does it work?

Assuming you already have Google Analytics (Links to an external site.)Links to an external site. installed, the only additional set up is as follows:

Under the acquisition -> channels section of Google Analytics, you’ll be able to see traffic from each social channel and conversion of that traffic.

If you want to set up a social media analytics dashboard, here’s one provided by Koozai (Links to an external site.)Links to an external site..

In the Acquisition > Social section, there are other social media analytics worth considering. For example, in the Data Hub section you can view the conversations related to your content that happened on various social channels.


View conversations, which can be filtered by social network

There are other areas within this section that are also worth looking at.

Overall Opinion

As well as tracking the activity on social media channels, you also need to track what happens when the traffic comes back to your website. Google Analytics is a useful tool for this.

4. Zuum

Zuum (Links to an external site.)Links to an external site. is a social media analysis tool used for benchmarking performance against competitors, finding the most engaging content and identifying key influencers.

How much will it cost you?

Pricing starts at $249 per month, which gives you access to all platforms, unlimited fans and up to four competitors.

What are the main features?

  • Analytics support for Facebook, Twitter, YouTube and Google+, Pinterest and Instagram
  • Compare your posting activity with your competitors and also analyze their paid posting strategy
  • Leaderboard showing your performance in comparison with your competitors
  • Discover the posts driving the highest engagement so you can determine the topics you should be writing about
  • Create a social media benchmarking report
  • Influencer report showing the most influential users, which can be sorted by likes, engagement, shares etc.
  • Integration with Google Analytics
  • Set up daily,weekly or monthly email reports.

How does it work?

When you login, the menu on the left allows you to select the social media channel and area you want to view analytics for. The initial screen shows a dashboard showing fan/follower count for each competitor across all channels supported. This leaderboard table is available for all platforms supported.


If we take Facebook as an example, this is broken down into the following:

  • Benchmarking – See how your brand is doing in relation to your competitors – fans, engagement, share of voice, trending content, etc. Here’s an example of the share of voice section.Zuum-Shareofvoice.jpg
View how your brand is doing against competitors on Facebook
  • Publishing – What content is working, when is it working, what is getting the most likes/comments/shares? Here is an example of Twitter posting volume. The larger circles indicate when most activity occurred. This is a view for a particular brand but you can also view overall stats to show you and your competitors all on the same chart.Zuum-Twitter-Posting-Volume.jpg
View an overall chart or drill down on a particular brand
  • Community – This shows you the most engaging content shared by fans, the key influencers, what the community are talking about, the content fans are posting, etc.

For Twitter analytics, benchmarking and publishing analytics is supported but there is no option for ‘community support’ feature. For YouTube channels, only the benchmarking analytics is supported. For Google + and Instagram, the only supported functionality is leaderboard analytics.

Overall Opinion

Zuum provides you very good Twitter and Facebook analytics (Links to an external site.)Links to an external site. that allow to figure out what is working/not working on your accounts. Good, detailed analytics that is very easy to use.

Currently, there is less support for YouTube, Google+ and Instagram but this is being added (I have a release that will be out next week that now has this functionality).


5. SoTrender

SoTrender (Links to an external site.)Links to an external site. provide analytics for Facebook, YouTube, Instagram and Twitter. As well is providing the analytics, it gives you recommendations on how to resolve some of the issues, which is useful.

How much will it cost you?

Price starts at $15 per month and you get access to all analytics for up to 10,000 profiles for one brand. At $70 per month, you can analyze up to 100,000 profiles, you get competition tracking and can analyze three brands. There is also a platinum and gold version.

What are the main features?

  • Support for Facebook, YouTube, Instagram and Twitter
  • Data-driven tips and recommendations – based on your analytics, you can access tips to improve the results
  • Highly customizable reports
  • Competition tracking and industry benchmarking
  • Workflow management via tasks

How does it work?

You connect your relevant social media accounts to your SoTrender account and allow it a few hours to gather data. Then, you can start to look at your analytics in the form of charts and graphs.

Here, we see the engagements stats…


And here, the days of the week on which we get the most engagement.

These can all be accessed in the left-hand menu on the page.

Which days of the week are your Facebook fans the most engaged?

SoTrender also offers users tips to improve their social media accounts, an analysis of the types of posts you share, and a summary of your fans’ demographics.

There are some beta features, too, that look like they could be promising in the future.

Beta functionality for SoTrender

Overall Opinion

If you want a way to look at your social media analytics in a way that is nicely presented and accessible, SoTrender is a good, affordable option. It may not be as high performance a some, but it will give you a new perspective on your social media stats and help you to improve your performance and engagement.

6. Quintly

Quintly (Links to an external site.)Links to an external site. provides analytics for Facebook, YouTube, Google+ and Twitter. The information is laid out in customizable dashboards where you can add widgets for data or stats you want to monitor. A list of standard widgets are provided.

How much will it cost you?

There’s a free option with limited Facebook analytics and then a starting price of $69 per month that includes analytics for the 4 platforms and 7 profiles (each account/page is a profile). Further options are $199 for 20 profiles and $399 for 45 profiles.

What are the main features?

  • Analytics provided for Facebook, YouTube, Google+, Twitter and LinkedIn company pages
  • Create multiple dashboards that contain a different set of clients or customers
  • PDF reports that are nicely formatted and presented
  • Competitive analysis reporting.

How does it work?

When you add your social profiles (and those of any competitors), you are presented with a customizable dashboard with widgets containing graphs/data. You can also set up multiple dashboards.

Here is an example of the graphs.


An example of charts provided by Quintly

You can customize the dashboard according to your needs by adding/removing any widgets.


Select from a good variety of standard widgets

Reports are available as PDF, JPG, PNG, XLS or CSV.

Overall Opinion

A nice, easy user interface is provided by Quintly (Links to an external site.)Links to an external site. and I particularly like the dashboard approach where you can customize your own widgets. It comes in at an attractive starting price for your social media analytics.


As your social media presence grows, you will need to consider investing in some 3rd-party analytics tools (Links to an external site.)Links to an external site.. Ideally, you want a cross-platform tool with good competitive analysis. The selection of social media analytics tools we have covered gives you some good options.